Front Office Manager

3 weeks ago


Singapore SSG HOTELS PTE. LTD. Full time

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);
  • Duxton Reserve, Autograph Collection Hotel (Marriott);
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parentsinlaws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
  • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
  • Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
  • Telephone Allowance (as applicable dependent on position)
  • Transportation Allowance (as applicable dependent on position)
  • SIGNING BONUS equal to 1 month salary (as applicable dependent on position)

Job Description & Responsibilities:

  • Processing guest checkins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
  • To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
  • Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
  • Answer enquiries about hotel services, in house events, directions, attractions etc
  • Preregister, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
  • Perform night audits during midnight shift and prepare necessary reports
  • Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
  • To always be on time and at work when scheduled, in proper grooming and uniform
  • To always remain professional with positive attitude and actions when communicating with guest and associates
  • Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
  • Any other duties / task as requested by management

Other Requirements

  • Required language(s): English, preferable one other spoken language
  • At least 2 year(s) of working experience in a related field
  • Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
  • Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

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