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Project Coordinator
2 weeks ago
Serve as primary interface and customer advocate for customers on service delivery and ensure in accordance to the SLA obligations.
Manage customer expectations and perceptions to secure customer satisfaction in relation to deliverables.- Coordinates closely with Account Managers and Product Managers to plan deliverable's execution, while taking responsibility for planning the management of scope, costs and schedule.
Outputs of this phase may include:
- Defining roles and responsibilities and escalation between all stakeholders
- Collaborating with the technical and product vendor during delivery stage
- Implementing best-practice tools and processes to clearly
- Proactive in engaging customers on key issues and to provide the customer and company management team with progress updates till a satisfactory closure.
- Provide prompt updates to customers on delivery and provisioning stages. To organize and coordinate meetings for all parties when necessary and follow through.
- Maintain rapport and familiarity with customer and vendor personnel, as well as with relevant business practices, processes, and procedures.
- Work closely with Service Delivery Team to improve day to day operational efficiencies, and continue to improve customer service experience and service delivery lead time for the company products.
- Demonstrates ability to learn quickly and adapt to a rapidly changing environment
- Any other adhoc duties assigned
Requirements:
- Prior involvement in global project management
- Ability to work and build trusting relationships with senior stakeholders and business sponsors
- Experience & understanding on Networking, Network Security, and SD-WAN
- Experience in managing SLAs, understanding portfolio and relationship to service delivery, and able to handle situations when customer demand services beyond scope of contract
- Diligent in documentation, reporting, and tasks tracking ability
- Ability to understand how to prioritize issues and to discuss and drive technical issues reported by the customer in an appropriate manner
- Experience with project management tools like MS Project
- Strong PowerPoint presentation skills
- Strong customer support attitude to drive customer satisfaction
- Selfmotivated with strong sense of responsibility and urgency
- Strong verbal and written communication skills are required
- Excellent people management skills
- Ability to work independently and cope with pressure.
EA License No. 07C5771
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