Solutions Professional, Asia

1 week ago


Singapore Milestone Systems, Inc. Full time

As a Solutions Professional at Milestone Systems in Singapore, you will play a pivotal role in supporting the sales process through technical expertise and ongoing enablement of our sales team.

Your mission is to become a trusted advisor, seamlessly integrating Milestone's technical knowledge into sales strategies, and enhancing the capabilities of our sales employees and reseller network.

This is a contract role, with the potential to convert to a permanent position.

As the Solutions Professional, your primary responsibilities will include:

  • Technical Sales Support: Provide expert technical guidance in sales meetings and complex deals to ensure a successful sales process.
  • Product demonstration: Present the core features and capability of our product or services to current or prospective customers.

What You'll Be Doing:

  • Identify upskilling opportunities and targets to enable resellers to sell Milestone products effectively.
  • Collaborate with sales representatives to plan and prioritize sales meetings, focusing on strategic deals.
  • Refine technical requirements and offer support in solution configuration for complex deals.
  • Deliver proofs of concept and prototypes, including complex or nonstandard demonstrations.
  • Update Salesforce (SFDC) in accordance with business rules.
  • Address breakfix escalations reactively to ensure customer satisfaction.
  • Ad hoc duties that are assigned from time to time.
  • Diploma and above in Computer Science, Information Technology, Engineering, or a related field.
  • Advanced degrees or relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
  • Proven experience within the surveillance or related technology industry and a good understanding of surveillance products and solutions is advantageous.
  • Experience working with technology partners.
  • Over 2 years of experience in technical support within the sales process.
  • Demonstrated ability to understand and drive sales strategies, with a proactive approach to identifying and closing opportunities. Solid background in basic IT architecture principles.
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