Field Application Engineer

2 weeks ago


Singapore BAYES Recruitment Pte Ltd Full time

To manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request.


  • Up to 5060% travel time fluctuating with service requirements.
  • To provide technical support, in house repairs/analysis for power quality products.
  • Organize, coordinate and perform onsite interventions across APAC.
  • Support Sales Team for onsite Maintenance contracts and repairs in Singapore.
  • Coordinate between Sales & Quality departments regarding warranty claims.
  • Responsible for service & exchange stock, spare parts/ safety stock management and
monthly reporting.

  • Create and maintain service documents.
  • Optimization of Service product portfolio in APAC (e.g. Maintenance contract).
  • To monitor and update all service cases in CRM.
  • Prepare & provide plan cost and actual cost for service cases to Head of Service.
  • Prepare quotation for service items for sales department.
  • Responsible for CRM management console.

Job Requirements:

  • Several years' experience in customer support (contact with customer in field)
  • Diploma/degree in engineering course (Electrical, Electronics, Electro-Mechanical or Mechanical)


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