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Field Application Engineer
2 weeks ago
To manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request.
- Up to 5060% travel time fluctuating with service requirements.
- To provide technical support, in house repairs/analysis for power quality products.
- Organize, coordinate and perform onsite interventions across APAC.
- Support Sales Team for onsite Maintenance contracts and repairs in Singapore.
- Coordinate between Sales & Quality departments regarding warranty claims.
- Responsible for service & exchange stock, spare parts/ safety stock management and
- Create and maintain service documents.
- Optimization of Service product portfolio in APAC (e.g. Maintenance contract).
- To monitor and update all service cases in CRM.
- Prepare & provide plan cost and actual cost for service cases to Head of Service.
- Prepare quotation for service items for sales department.
- Responsible for CRM management console.
Job Requirements:
- Several years' experience in customer support (contact with customer in field)
- Diploma/degree in engineering course (Electrical, Electronics, Electro-Mechanical or Mechanical)
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