Senior Solutions Consultant
1 week ago
Who are we?
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.
"Hustle Mode ON" is the motto we live by.
- Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
- With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
- Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
- Listed in Deloitte Technology Fast 500TM among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work
- Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
- We're also winners of
What would you get to do?
● Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
● Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.
● Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points ● Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
● Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
● Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
● Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
● Respond to functional and technical elements of RFIs/RFPs with the assistance of Account
Executives and Technical Sales Engineers.
● Convey feature input and customer requirements to Product Management teams
● Partnering with sales executives to plan, prepare, and execute strategic deals in complex
sales cycles including Discovery Calls, Value Assessment calls, and more.
● Respond to objections during solution presentations and articulate the value and return on
investment delivered
● Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative
product expertise for all customer needs
● Effectively communicate & build confidence with customers across teams (Engineering,
Product, Marketing, and Sales)
Who would be a good fit for this role?
● 8+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience ● Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries.
● Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
● Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
● Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
● Ability to creatively explain and present complex concepts in an easy to understand the manner
● Understanding of high-performance software and Enterprise SaaS
● Excellent written and verbal communication skills to communicate professionally ● Self-motivated with strong interpersonal and problem-solving skills
● Ability to work well in a highly dynamic team environment focussed on providing above
industry standard customer service.
● Ability to travel to on-site meetings; up to 50% travel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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