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customer experience ambassador full-time

4 months ago

Singapore P-SERV PTE LTD Full time
Roles & Responsibilities

Do you aspire to work in the World's Best Airport?

Join us today to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations

Representing Changi Airport Group (CAG) at Terminal 1 to Terminal 4 at both transit and public areas to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations.

Job Scope

  • Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
  • Perform end-to-end Lost and found duties, includes attending enquires, generating lost enquire report or found reports, assist with claimant and reconciling processes
  • Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases
  • Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners
  • Respond to all enquiries from all of CAG's official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG's official feedback channels into CAG's CRM
  • Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures

Requirements

  • Good team player, possess a cheerful personality
  • Positive attitude, good communicator, inter-personal skills to interact with passengers
  • Able to work in a fast pace challenging environment
  • Able to work on shifts (including Weekends and Public Holidays)
  • Able to start immediately or within short notice

Salary, Working Hours

Salary up to $3000 (Basic + Allowances + Incentives)

Rotating shift (8am-8pm, 8pm-8am, 530am-330pm, 3pm-1am)

Training provided

Thank you for your interest but only shortlisted applicants will be notified.

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P-Serv Pte Ltd (A PERSOLKELLY Company)

EA License No: 90C3494

RCB No Z

EA Personnel No: R1103939

EA Personnel Name: Ng Hui Jun

Tell employers what skills you have

Excellent Communication Skills
Customer Experience
Social Media
Interpersonal Skills
People-oriented
Communication Skills
Customer Satisfaction
Spanish
Airport Operations
Team Player
Customer Service
Service Excellence
Able To Work Independently
Hospitality
Connecting People
Customer Service Experience