Account Specialist

2 weeks ago


Singapore TDCX (SG) PTE. LTD. Full time
Roles & Responsibilities

Unleash Your Potential

Are you looking for a fulfilling career where you can grow and achieve more every day? Join TDCX, a leading BPO company that is known for its commitment to excellence and rapid expansion.

Collaborate with some of the world's most beloved brands and a diverse group of individuals. Feel at home, be part of a community, and kickstart your journey to self-improvement.

Benefits of Joining TDCX

  • Competitive salary, amazing perks, and performance-based rewards
  • Comprehensive healthcare, insurance, and social security benefits
  • State-of-the-art work environments
  • Exciting initiatives and recognition schemes
  • Robust learning and development programs to boost your career
  • Supportive work culture that encourages growth
  • Convenient location with easy access to public transportation
  • Flexible work arrangements
  • Receive guidance and mentoring from industry experts
  • Be a part of a global enterprise that has earned numerous accolades

Your Mission

Your primary goal will be to provide exceptional service to our partner brands through the following responsibilities:

  • Engage with new and existing clients (Agencies or Advertisers) through calls, chats, and emails to discover sales opportunities and offer tailored solutions
  • Enhance client satisfaction levels by promoting optimal product usage and growing revenue within a portfolio of SMB clients
  • Deliver pre and post-sales support for relevant products when needed
  • Become proficient in Advertising solutions to identify patterns and address issues effectively
  • Share valuable product insights, feedback, and revenue trends based on personal experience with the products and insights from Advertisers
  • Create success stories for advertisers who have benefited from product usage. Utilize various tools to communicate effectively and drive business growth for advertisers
  • Undertake additional tasks assigned by management within your role and contribute to the Quality Management System of TDCX

We Are Looking For

  • Minimum qualifications: Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any discipline
  • Preferred 2 years of relevant work experience
  • Demonstrated time management skills and a drive to exceed targets
  • Background in business development, sales account management, or consultative selling would be advantageous
  • Outstanding communication skills (verbal, written, and listening)
  • Self-motivated individual who thrives in a competitive sales environment, proficient with computers and multiple systems
  • Fluency in English and the language relevant to the market you will support, such as Korean

About TDCX

TDCX (NYSE: TDCX) offers innovative digital CX solutions that empower leading global brands to attract new customers, foster loyalty, and safeguard their online communities.

By leveraging technology, human intelligence, and our extensive global presence, TDCX enables clients, including top-tier brands, to realize their customer experience goals. Our clientele spans various industries such as fintech, gaming, technology, hospitality, digital advertising, social media, streaming, and e-commerce. With our expertise and strong presence in Asia, we are the go-to partner for clients seeking exponential growth in the region.

Our dedication to hiring and nurturing top talents as we revolutionize the outsourced CX sector sets us apart. Through our pledge to elevate standards for our employees, clients, and society, we have garnered numerous industry accolades, positioning us as one of the premier employers in Asia.

From cutting-edge workspaces, competitive compensation packages, career progression opportunities, to exclusive perks, discover the exciting prospects that await you at TDCX.

Highlight Your Skills

Account Management
Sales
Advertising
Customer Experience
Social Media
Cold Calling
Digital Marketing
Korean
Business Development
BPO

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