Manager

2 weeks ago


Singapore National Skin Centre(S) Pte Ltd Full time

  • Family Group: Administration


As Singapore's population ages and the prevalence of frailty and complex chronic diseases increases, it is imperative that we transform the way healthcare is delivered to ensure that healthcare expenditure growth remains sustainable.

NHG's aim is to achieve population health through redesigning the current fragmented care model into an integrated cradle-to grave model, as well as transforming the financing model to support and incentivise the delivery of integrated, value-based care.

With better population health and delivery of value based care, we will be able to bend the cost curve and keep healthcare costs sustainable.

NHG has conceptualized a membership programme for its residents in the Central-North region.

The goals of the programme are to:

  • Develop a lifelong relationship with residents enrolled with NHG under Healthier SG
  • Create mindshare in Central North residents that NHG is their Regional Health Manager
  • Encourage stickiness to NHG network and drive preventive health behaviours through financial levers
Through these innovative programmes, we can create lasting impact on the health of our residents.

You will report to the Deputy Director, Accountable Care Strategy and carry out the following responsibilities.

Responsibilities
Own and manage the processing of the membership programme for NHG to drive preventive health behaviour.

  • Work with agencies and crossfunctional teams to ensure deliverables meet quality and time goals
  • Develop strategy to increase member engagement.
  • Continuously review and improve on member offerings, rewards and perks through partnerships and promotions
  • Create and implement best practices for membership communications across life cycle and campaign communications, including digital outreach (EDMs, App notifications, SMS, etc.)
  • Schedule and disseminate all campaign communications, review, analyse and report thereafter
  • Manage, organize and leverage the CRM database
  • Maintain and drive engagement for all member related elements on the NHG Cares App
  • Help bring an awareness and understanding of membership set up, CRM systems, CRM tools, Membership analysis tools and reporting tools to stakeholders
  • To take on new assignments and projects with enthusiasm as and when needed

Requirements:

  • Recognised degree, preferably in a business or quantitativelydriven major
  • At least 4 to 8 years of work experience, related to marketing, member engagement or loyalty programmes
  • Experience in partnerships and vendor management
  • Strong process and systems thinker, with focus internal/external user experience
  • Proficiency in Microsoft Office products and business analytics, including use of data visualization tools, basic statistical methods and reports
  • Motivated, independent team player, and able to work well with multiple stakeholders
  • Able to navigate complex systems
  • Creative problem solver with strong interpersonal and communication skill

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