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Analyst, Service Request

4 months ago


Singapore ITCAN Pte Ltd Full time
  • Raise incidents, service request and change request for related IT service and Mobile devices,
  • and its reporting
  • Undertake change coordinator role to route Incidents/SR/CR to relevant parties
  • Follow-up of Incidents/SR/CR raised till closure
  • Renew and update maintenance and service contracts info
  • Identify and apply measures to ensure appropriate actions are taken during onboarding and off-boarding process of users
  • Perform review of user accounts reports and submission
  • Consolidate data for security report submission
  • Provide ad-hoc report when required
  • Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors

Job Types: Full-time, Permanent, Contract

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

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