ServiceNow Business Analyst

2 weeks ago


Singapore HADRON GBS PTE. LTD. Full time
Business Analyst - ServiceNow

HADRON GBS PTE. LTD. is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in the continued growth of our ServiceNow platform.

Key Responsibilities:
  • Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
  • Provide recommendations to streamline and optimize processes and align with the overall Catalog framework
  • Document full requirements, including form layout, fields, and workflows
  • Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
  • Perform testing in pre-Prod environments to ensure that the documented requirements are met
  • Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements
  • Assist with the development and delivery of end user training
  • Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
Requirements:
  • At least 3 years in a business analyst role
  • At least 2 years experience with ServiceNow
  • Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management
  • Experience working in a global setting
  • Project management / project leadership experience a plus
  • Knowledge of Lean Six Sigma principles a plus
  • Knowledge of process automation concepts a plus
What We Offer:

HADRON GBS PTE. LTD. offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



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