ServiceNow Business Analyst
2 weeks ago
HADRON GBS PTE. LTD. is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in the continued growth of our ServiceNow platform.
Key Responsibilities:- Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
- Provide recommendations to streamline and optimize processes and align with the overall Catalog framework
- Document full requirements, including form layout, fields, and workflows
- Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
- Perform testing in pre-Prod environments to ensure that the documented requirements are met
- Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements
- Assist with the development and delivery of end user training
- Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
- At least 3 years in a business analyst role
- At least 2 years experience with ServiceNow
- Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management
- Experience working in a global setting
- Project management / project leadership experience a plus
- Knowledge of Lean Six Sigma principles a plus
- Knowledge of process automation concepts a plus
HADRON GBS PTE. LTD. offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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