Reservation Officer

2 weeks ago

Singapur, Singapore Marriott International Full time

JOB SUMMARY

  • Ensure accuracy of room blocks, reservations, and group market codes.
  • Communicate company values and culture to new employees.
  • Review and implement new reservations procedures.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Utilize sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Respond to challenges in accommodating rooming requests.
  • Set up proper billing accounts according to Accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in:

  • Training, scheduling, counseling, and motivating employees.
  • Serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.

Ensure:

  • Compliance with company policies and procedures.
  • Maintaining clean and professional appearance.
  • Confidentiality of proprietary information and protection of company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

EDUCATION AND EXPERIENCE

Educational/Academic Requirements: O Levels School, Diploma or Equivalent in any discipline.

Experience: Minimum of 1 year of administrative support experience.

Marriott International is committed to an inclusive and diverse workforce. Emphasizing a people-first culture, we uphold non-discrimination on any protected basis, ensuring equal opportunities for all individuals.

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