Senior Office Tower Concierge

2 weeks ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Maintain high service standards for tenants, visitors, and shoppers.
  • Mentor new Concierge members, aligning them with property responsibilities.
  • Provide training aligned with Customer Service Standards, overseeing grooming.
  • Supervise daily tower operations, optimizing team roles for customer satisfaction.
  • Manage tower events, ensuring seamless service delivery.
  • Contribute to workflow and SOP enhancement, proposing tenant engagement strategies.
  • Collaborate to elevate overall service experience.
  • Provide on-the-job training for new Concierge personnel.
  • Conduct grooming and service skills sessions, updating materials regularly.
  • Refresh team on standard operating procedures.
  • Restock stationery, groceries, and umbrellas.
  • Prepare and submit operational reports.
  • Assist in managing annual and medical leave applications.

Job Requirement:

  • Previous experience in a concierge, customer service, or administrative role preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using office software and building management systems.
  • Ability to work independently and as part of a team.
  • Capable of thriving in high-pressure, fast-paced environments.
  • Mandarin speaker is required due to demographic demand

Interested candidates may apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
EA License No. 01C4394
• EA Registration No. R Tay Khai Ven)

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Tell employers what skills you have

Ability To Work Independently
Interpersonal Skills
Property
Tenant
Administration
Office Administration
Office Software
Customer Satisfaction
Customer Service
Directing
Service Delivery
Building Management Systems

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