Application Support Engineer
2 weeks ago
What you're going to do:
- Understanding of the issue
- Conduct analysis and investigation to determine root cause(s). Onsite investigation is required
- Provide corrective and preventive solution, and/ or
- Present/ explain issue findings to customer
- Work closely with the customer as well as internal team
- Work on improvements and/or provide proposals to address recurring issues, close monitoring gaps, and automate/reduce manual work
- Supports production changes implementation to ensure smooth rollouts
- Provides after office hours standby duty support on a rotational basis and may be activated onsite for urgent issues. There may be occasions whereby support duties outside the normal working hours will be needed for a shortterm basis, e.g. during major production implementation or during peak activity periods. Standby allowance, offinlieu or equivalent will be given.
What we're looking for:
- Experience with Java
- Understands User Interface, Client server Environment, Web Technology, Unix, Linux, Windows, Database and Middleware
- Experience with working in a ticketing environment
- Excellent problemsolving, presentation and communication skills
- Ability to diagnose and troubleshoot technical issues
- Has an analytical mindset and able to understand business and functional concepts
- Proactive and selfdriven and able to work under pressure with a high sense of urgency with Application Maintenance Support mindset
- Plus to have:_
- Experience in.
- Experience with DevOps/ DevSecOps and Cloud
- Experience with accessing GDC/GPC/GCC
- Experience with working onshoreoffshore model
- Experience with Application Maintenance Support for Singapore Public Sector
- Experience with NEVIS product
Sharp minds, good vibes:
We are the sharp-minded IT experts who tackle the trickiest software and security challenges.
With more than 630 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed.The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere.
We always enjoy having a laugh, a coffee or a drink together
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas.
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