Senior Applications Support Engineer

4 weeks ago

Singapore GLOBAL BLUE SERVICE COMPANY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Nature and aim of the position

Global Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

In this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.

To succeed, you should possess experience in managing applications support teams and have an extensive background with providing application support in a fast-paced environment and a proactive approach to managing application support tasks.

Main Duties and Responsibilities

· Providing software application support as directed by Manager Applications Support.

· Perform analyses of software application functionality and suggest improvements.

· Consult as required with software vendors, software development teams, internal users, and clients to improve application performance.

· Establish root causes for application errors and escalate serious concerns to management.

· Keep records of configuration changes and schedule application updates.

· Document processes and monitor application performance metrics.

· Providing technical support to clients and internal users in other departments.

· Assisting with systems integrations.

· Maintain and update technical documents and procedures.

Key Collaboration

· Applications Support Team

· IT Infrastructure Team

· Platform and Product Development Team

· IT Operations

· Finance Team

· External Software Vendors

Key Competencies

· Minimum 5-year of L2 Application Support experience

· Working knowledge of payment clearing and settlement processes highly desired

· Working experience with Microsoft Operating Systems and SQL (MS or Oracle Database)

· Working experience in either Splunk, MFT or Control-M is advantageous

Preferable Skills and Competencies

· Demonstrable experience as an Application Support Engineer.

· Demonstrable experience on system monitoring, alert and log file troubleshooting

· Ability to manage code migration, document configuration changes, and monitor application performance.

· Linux shell scripting experience

· Advanced SQL scripting

· Basic Java or C programming skills

· Working experience on monitoring tools like Splunk, Control-M is highly preferred

· Competency to provide broader support across internal departments.

· Exceptional analytical and trouble-shooting skills

· Working experience in payment processing business is highly preferred.

· Strong organizational skills with ability to prioritize workload.

· Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.

· Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.

· Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

· The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with 5 years experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track record with providing team leadership and support for critical enterprise application.


Tell employers what skills you have

Troubleshooting
Advanced SQL
Scripting
IT Operations
SQL
Team Leadership
Application Support
Operating Systems
Applications Support
Product Development
Java
Linux
Software Development
Ability to Prioritize
Technical Support

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