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Quality Assurance Specialist
2 weeks ago
Do you have a passion for quality and enjoy improving systems and processes?
**Do you have the ability to coach individuals to become the best that they can be at what they do?
We are looking for individuals who can help us enhance our customer experience by ensuring that agents provide quality service in line with organizational objectives.
Responsibility
- Assess and rate inbound and outbound calls according to company quality standards
- Communicate results to agents and supervisors on a daily basis, and provide feedback
- Consolidate agent scores and draft monthly team report
- Provide consolidated feedback to managers and supervisors on a monthly basis
- Be able to communicate with agents and supervisors from Philippines (Tagalogspeaking is a must)
Requirements:
- Attention to Detail
- Analytical Skills
- Coaching Skills
- Listening Skills
- Experience in Customer Service preferred
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