Assistant Shift Manager

2 weeks ago


Singapore CAZAJA RESOURCES PTE. LTD. Full time

An assistant shift manager is a middle management position, with the responsibility of overseeing a number of subordinate employees during a certain period of time.

The shift manager job description requires an ability to efficiently multi-task, a capability to confidently delegate work to others, excellent customer service skills, and strong leadership qualities.


Essential Duties and Responsibilities

  • Assigns tasks to employees on shift.
  • Calls in replacements in the event of an employee callin or noshow.
  • Addresses and resolves customer inquiries and complaints.
  • Cleans and organizes work area (e.g. retail space, restaurant, bar, etc.) as needed.
  • Engages with customers to ensure they are satisfied with service and products offered.
  • Promotes specials, sales, and new products or services when relevant.
  • Orders supplies and products when stock runs low.
  • Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
  • Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.
  • Signs for deliveries.
  • Distributes payroll checks.
  • Adheres to and enforces company policies and guidelines.
  • Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
  • Assists in interviewing applicants for open positions.
  • Oversees employee training sessions.
  • Works with HR to process new employee paperwork.

Required Knowledge, Skills and Abilities

  • Possesses strong organizational skills and attention to detail, the latter being particularly important when managing cash drawers and registers.
  • Demonstrates authoritative but fair leadership qualities.
  • Should have friendly and calm demeanor.
  • Demonstrates excellent communication and customer service skills.
  • Must work well with a team.
  • Must be comfortable handling and counting money.
  • Must be able to provide clear instructions to employees.
  • Displays efficiency and strong timemanagement skills.
  • Must be able to lift and move boxes of relevant supplies.

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