![TEMPSERV PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
IT Shift Supervisor
1 week ago
Responsibilities:
- Supervise and coordinate the analysis of faults and incidents and respond to higher management queries on progress of resolution
- Ensure mandated workflow between agencies is maintained and resolve immediate problems, including preparation of Standard Operating Procedures (SOPs) and documentation of procedures
- Plan and prepare required information and slides for Technical Discussions and/or sessions with DSTA and Work Centres
- Train and maintain all shift personnel upkeep, including to plan, track and record training and courses for Network Operations Centre staff
- Prepare management reports and ensure that data is collected for performance reporting
- Assist in maintaining the functionality/upkeep of the Network Operations Centre facility
- Perform staff administration e.g. attendance, leave/ absences, discipline and security management
- Lead the Hand Over Take Over for Network Operations Centre shift
Requirements:
- Degree/Diploma in the field of or directly related to Information Technology
- At least one year of working experience in a Network Operations Centre (NOC) environment
- Fixed day shift from 9am to 9pm
License No : 06C3745
Consultant In-Charge:
Daniel Lee / EA
Personnel No:
R1989151
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