Passenger Services Associate

2 weeks ago


Singapore GTRSG PTE. LTD. Full time

JOB DESCRIPTION

Job title:
Passenger Service Associate

Reporting to:
Duty Manager (PAX) and Passenger Service Specialist (PSS)

Grade:
GE 3

Overall Responsibilities:


Reporting to the Duty Manager (PAX) and Passenger Service Specialist (PSS), you are responsible for creating a pleasant experience for passengers' departure.


Duties & Responsibilities:

  • Take charge of flight assigned
  • Report to the PSS for preflight briefing on any special instructions issued for the flight and specific duties assigned to him/her
  • Ensure the flight number, destination and departure time are displayed correctly
  • Process documentation for departing passengers according to set procedures and handle the passengers in a polite and friendly manner
  • Ensure that passengers have the necessary travel documents, passports and ticket validity checks carried out before passenger acceptance
  • Account for the passengers as they proceed into the gate holdroom, verify their boarding pass against passport and ensure they are at the correct flight gate
  • Liaise with the cabin crew for boarding, and ensure passenger flow is regulated
  • Handle difficult passengers tactfully, including those on standby and refer them to the PSS or DM if they are beyond his/her ability to handle effectively.
  • Provide aid as and when required to e.g. WCHR, invalids, MEDA, UM, YPs, and other passengers who requiring special attention.
  • Guide delayed passengers for meals at transit restaurants or clear CIQ to coaches bound for hotel.
  • Process standby passengers, interline passengers, upgrading and other passenger that required special handling
  • Assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
  • Perform administrative duties e.g. sort out / action telexes, send delay messages for misconnected passengers, prepare and distribute General Declaration and Passenger Manifests; etc.
  • Responsible for housekeeping and cleanliness of the work area
  • Do full counter sweep of boarding passes and baggage tags at the end of flight/ day
  • Ensure all balance boarding passes and baggage tags are to be retrieved from all check in counters at the end of the flight / day
  • To perform service desk duties when assigned (e.g. Ticket sales, excess baggage payment collection, collection of rebooking fees)
  • Ensure the Sales tally against the transactions by the end of the shift
  • Ensure all records and documentation at Sales Desk are kept in good order
  • Adhere strictly to the grooming guidelines and be customercentric
  • In compliance with Personal Data Protection Commission's regulations, PSA are to ensure that all flight related printout, documents or forms containing passenger(s)' names and other information is not made accessible to public which may result to leakage of passenger's personal data. These forms should be disposed into the document disposal waste bins (800 Super Waste) at designated operations offices
  • Perform any other duties as assigned by his/her superiors.

Key Attributes:

  • Minimum GCE 'O' Level or equivalent
  • Able to perform rotating shift work including weekends and public holidays
  • Customer Oriented and a good team player
  • Comfortable with using computer
  • Able to converse and write in English confidently
  • Good people management skills


  • Singapore SATS ASIA-PACIFIC STAR PTE. LTD. Full time

    SummaryAs a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers' departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.Key...


  • Singapore GTRSG PTE. LTD. Full time

    Duties & Responsibilities: Service ambassador to assist and guide passengers on the use of Self Service Kiosk and Auto Bag Drops Take charge of assigned flights, reporting to the PSS for preflight briefings, ensuring correct flight numbers, destinations, and departure times, checking in passengers and processing documentation, and handling passengers...


  • Singapore GTRSG PTE. LTD. Full time

    JOB DESCRIPTIONJob title: Passenger Services SpecialistReporting to: Duty Manager (PAX) and Airline Relation Manager (ARM)Grade: GE 4Overall Responsibilities:Reporting to the Duty Manager (PAX) and Airline Relation Manager (ARM), you are responsible for providing overall day to day supervision and creating a pleasant experience for passengers'...


  • Singapore STAFFKING PTE LTD Full time

    Summary Benefit:Basic $2100Rotating Shift5 days workLocation: Changi AirportFriendly working environmentResponsibilities:Handling check-in duties and assisting passengers at self-check-in kiosks and automated bag drop kiosks.Ensuring the accuracy of boarding pass information and matching the passenger's name on the passport with the boarding pass for the...


  • Singapore ARROWSERV PTE. LTD. Full time

    Provide assistance to passengers with special needs to/from flights Provide buggy services, to assist ferry passengers with to/from flights Assist in various special services duties to passengers (e.g. disable/ paraplegic passengers, unaccompanied minors, young passengers, nonEnglish speaking passengers, and elderly passengers, etc)Requirements: Relevant...


  • Singapore Singapore Cruise Centre Pte Ltd. Full time

    Full TimeOperationsPosted on 14 Jul 2022Responsibilities: Handle passenger boarding at Boarding Gate/Pontoon Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users' needs. Check in passengers Handle boarding process Enforce workplace safety and health rules within terminal Carry out crowd control and emergency...


  • Singapore SINGAPORE CRUISE CENTRE PTE. LTD. Full time

    _Responsibilities _Handle passenger boarding at Boarding Gate/PontoonHandle baggage Check-inHandle passengers disembarkationProvide excellent service to passengersFollow safety, housekeeping, security and health procedures_Requirements _ Minimum 'O' level qualification- Able to perform 2-3 days shift work (Weekdays/Weekends):_Knowledge and Hands on...


  • Singapore ARROWSERV PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Provide assistance to passengers with special needs to/from flights Provide buggy services, to assist ferry passengers with to/from flights Assist in various special services duties to passengers (e.g. disable/ paraplegic passengers, unaccompanied minors, young passengers, non-English speaking passengers, and...


  • Singapore EVERGENCE PTE. LTD. Full time

    **********SINGAPOREANS ONLY **********CUSTOMER SERVICE AGENT (AIRPORT) – Contract• $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years)• FLEXI Position is available, please indicate FLEXI when dropping a text, and indicate your preferred working days and shifts. (min 3 weekdays + 1 weekend highly preferred)• Compulsory...


  • Singapore EVERGENCE PTE. LTD. Full time

    **********SINGAPOREANS ONLY **********CUSTOMER SERVICE AGENT (AIRPORT) – Contract• $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years)• FLEXI Position is available, please indicate FLEXI when dropping a text, and indicate your preferred working days and shifts. (min 3 weekdays + 1 weekend highly preferred)• Compulsory...


  • Singapore SATS ASIA-PACIFIC STAR PTE. LTD. Full time

    Take charge of the various work areas in Passenger Services operations. Oversee flight handling for airlinesEnsure close liaison with Airline Relations Manager on all matters pertaining to operationsTakes charge and direct staff on all aspects of customer service delivery and performance to airline customers and their passengersSubmit daily handling reports...


  • Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    6mth Airport Passenger Service Ambassador - up$2500, Nitec OK Come work in World No.1 AIRPORT NO EXPERIENCE NEEDED Once in a life-time experience Comprehensive training provided Excellent resume boosterWorking location: any Changi terminalsWorking hours: Airport Shift-work requiredResponsibilities- provide excellent Changi Experience to all passengers-...


  • Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    6mth Airport Passenger Service Ambassador - up$2500, Nitec OK Come work in World No.1 AIRPORT NO EXPERIENCE NEEDED Once in a life-time experience Comprehensive training provided Excellent resume boosterWorking location: any Changi terminalsWorking hours: Airport Shift-work requiredResponsibilities- provide excellent Changi Experience to all passengers-...


  • Singapore WSH EXPERTS PTE LTD Full time

    Job Description & RequirementsResponsibilities:Handle First Class check in and lounge operations, and coordinate/liaise with ground & traffic staff.Attend to, follow up and liaise with relevant departments on all passenger requests, queries and feedback,Attend to phone callsAssist/Engage with customers waiting to be checked in,assist passengers in a flight...


  • Singapore MCI CAREER SERVICES PTE LTD Part time

    Job Summary:Gross Salary up $28005-6 Days Shift Work8Hour shiftAWS + VBJob Responsibilities:Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process Assist passengers with special needs or provide customer service in exclusive premier lounges Handle meet/greet services at the reception area and perform basic...


  • Singapore Singapore Airlines Full time

    Priority Passenger Services (PPS) ManagerResponsibilities:Key Responsibilities Engage Singaporebased PPS Club members, especially highvalue customers to ensure a seamless travel experience through various proactive initiatives Complaint resolution through winwin approaches and mitigating future lapses PPS Club events management for the purpose of hosting and...


  • Singapore ELITEZ PTE. LTD. Full time

    Join our client, a top Aviation Industry leader We're expanding our Customer Service Team and need you Job Highlights: Concierge Experiences Flexible Shifts Transportation ClaimsJob Description: Triage health documents & vaccination certificates Guide passengers to Automated Check-In Kiosks Manage entrances to FAST Assistance queue Assist with baggage &...


  • Singapore ELITEZ PTE. LTD. Full time

    Join our client, a top Aviation Industry leader We're expanding our Customer Service Team and need you Job Highlights: Concierge Experiences Flexible Shifts Transportation ClaimsJob Description: Triage health documents & vaccination certificates Guide passengers to Automated Check-In Kiosks Manage entrances to FAST Assistance queue Assist with baggage &...


  • Singapore EVERGENCE PTE. LTD. Part time

    **********SINGAPOREANS ONLY **********CUSTOMER SERVICE AGENT (AIRPORT) – Contract• $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years)• FLEXI Position is available, please indicate FLEXI when dropping a text, and indicate your preferred working days and shifts. (min 3 weekdays + 1 weekend highly preferred)• Compulsory...


  • Singapore EVERGENCE PTE. LTD. Part time

    **********SINGAPOREANS ONLY **********CUSTOMER SERVICE AGENT (AIRPORT) – Contract• $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years)• FLEXI Position is available, please indicate FLEXI when dropping a text, and indicate your preferred working days and shifts. (min 3 weekdays + 1 weekend highly preferred)• Compulsory...