Passenger Service Officer

2 weeks ago


Singapore Singapore Cruise Centre Pte Ltd. Full time
Full Time

Operations

Posted on 14 Jul 2022

Responsibilities:

  • Handle passenger boarding at Boarding Gate/Pontoon
  • Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users' needs.
  • Check in passengers
  • Handle boarding process
  • Enforce workplace safety and health rules within terminal
  • Carry out crowd control and emergency services when needed
  • Assist passengers with special needs.
  • Perform quick remedial actions on standard equipment breakdown
  • Handle baggage Checkin
  • Ensure baggage are correctly and safely loaded on board
  • Oversee porter services
  • Manage cash handling for excess weight at ferry terminals
  • Carry out crowd control and emergency services when needed
  • Handle passengers disembarkation
  • Check passport and supporting documents for disembarkation
  • Ensure passengers follow safe disembarkation practice
  • Assist passengers with special needs
  • Provide excellent service to passengers
  • Attend to passenger's requests, enquiries and complaints
  • Record service standards and ensure service targets are met.
  • Monitor performance of contractors and report any shortcomings
  • Follow safety, housekeeping, security and health procedures
  • Conduct daily inspection to ensure overall cleanliness and safety at terminal
  • Monitor and report any nonconformances or incidents pertaining to safety, security and health regulations

Requirements:

  • Minimum 'O' level qualification
  • Able to perform 6 days shift work
  • Knowledge and Hands on experience on Passenger Services
  • Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting


Work Locations
  • Tanah Merah, Harbour Front, Pasir Panjang

Find us:

Address:

1 Maritime Square
Singapore 099253

Contact:

Our hiring team shall contact you within short notice.

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