Service Account Manager

2 weeks ago


Singapore Johnson Controls Full time

Job Details

Who we are
Johnson Controls is the global leader for smart, healthy and sustainable buildings.


At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.

Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.


We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services.

We take sustainability seriously.

Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls linkedin for recent exciting activities.
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What you will do:


Supervise activities of FLSPs in the delivery of services to the customers and ensure that technical support is available to FLSPs.

Represent JCS to customers to achieve high customer satisfaction and support service sales teams. Drive L&M sales in the assigned service team. Recruit, hire, develop and retain FLSP staff in order to maintain proper staffing level. Conduct skill assessment to ensure high productivity and customer service.

How you will do it:

  • Responsible for achieving the PSA and L&M business plan assigned including actively participating in initiatives of expanding and renewing PSA proposals, driving L&M sales growth, field proposals, audits, etc.
  • Set performance expectations & provide regular feedback to FLSPs.
  • Work with FLSP team leader to ensure work (incl. PSA scheduling & L&M works) is being done within timeframe given and that processes are followed.
  • Review service delivery plans for quoted jobs to confirm FLSP hours is accurate and service plan is appropriate for customer needs.
  • Driving FLSP productivity and profitability.
  • Be primary contact for any assigned customer accounts and ensure customer satisfaction & develop good customer relationship as well as service sales staff.
  • Help FLSPs to develop deeper relationship with the customers.
  • Assist PSA sales staff in securing of renewal PSA proposals by capitalizing on both technical knowledge and customer relationship.
  • Proactively lead in identify & secure L&M opportunities during service visits and accurately estimate labour and material requirements required to complete jobs on time and within cost estimate.
  • Ensure FLSPs maintain accurate documentations including L&M opportunities, equipment conditions and customer concerns.
  • Verifying payment to suppliers & subcontractors.
  • Followup on payment from customers.
  • Determine overall staffing requirements and gaps of FLSPs in terms of both quantity and quality of resources and create development and training plan.
  • Conduct regular skills assessment, performance appraisal of FLSPs and review and gain approval of all performance related actions from HR and Service Operations Manager.
  • Actively participate in trainings assigned by Service Operations Manager to enhance technical skills & product knowledge.
  • Ensure technical support is available for FLSPs.
  • Approves time sheets, purchase orders, change orders, credits, and necessary admistrative tasks as expected.
  • Perform any other duties or undertake additional role from time to time, whether adhoc or otherwise, as assigned by the management.

What we look for:

  • Diploma / Degree with minimum 5 years relevant working experience.
  • Strong problemsolving skills
  • Ability to work independently and possess good team spirit
  • Excellent attention to detail
  • Excellent time management, decision making, prioritization and organization skills

_Diversity & Inclusion _

  • Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. _Our D&I mission elevates each employee _' _s responsibility to contribute to our culture. It _' _s through these contributions that we'll drive the mindsets and behaviors we n


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