Assistant Retail Executive @ Tampines

2 weeks ago


Hougang, Singapore YAMAHA Full time

Key Responsibilities:

Support Store Manager to oversee the daily store operation in a smooth and efficient manner. Increase footfall by planning and coordinating sales activities on a regular basis.

This includes the initiatives to ensure adequate staffing daily, and accurate display of pricings of all products, with a view to realize the monthly set sale targets.


Responsible for building and maintaining positive relationship with Yamaha members (PTC/YMT/ YMC/YMS) and partners on activities relating to instrument sales/ Product training seminars through various communication channels.

This includes organization of activities /events at the experience corner.

Key Performance Indicators:

  • Plan and manage monthly instore activities at the experience corner with Store Manager 40%
  • Coorganize and conduct product/sales training with Store Manager bimonthly 20%
  • Comanage members (PTC/YMT/YMC/YMS) networking events with Store Manager 20%
  • Sales Target Achievement 20%

1.

Store Activities & A&P execution:


  • Facilitate and execute store promotion from Sales & Marketing team
  • To comanage store activities, product workshops, events & seminars with Store Manager
  • Build and maintain positive relationship with Yamaha members (PTC /YMT/YMC /YMS)
  • Change store displays to promote new product launches and reflect festive or seasonal themes
  • Ensure availability of product brochures/ catalogues
  • Ensure accurate pricings, campaign materials and product information are properly displayed in store

2.

Provide Quality Customer Service:


  • Always maintain a pleasant and approachable attitude at work
  • Attend to all customers enquiries by providing product and service information
  • Attracts potential customers by answering product and service questions and suggesting information about Yamaha products and services
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Go the extra mile to engage customers
  • Assist Store Manager to ensure that excellent customer service is being always delivered

3.

Store Stock Management:


  • Monitor and maintain optimal inventory level for sales in the store
  • Always establish a safe and hazard free working environment
  • Assist to perform monthly physical count of inventory, and reconciles actual stock count to AS400 reports
  • Assist to investigate negative stock scenarios on monthly basis and notify Store Manager of irregularities

4.

Administration & System Maintenance:


  • Ensure proper documents filing
  • Ensure prompt and proper submission of documentation and correspondence with various departments
  • Assist/Facilitate the smooth collection of products for delivery to customers
  • Ensure proper followup on operational issues and follow communication procedures, guidelines, and policies

Remuneration & Benefits:

  • Medical Reimbursement
  • Dental Benefit
  • Health Screening
  • Staff Purchase
  • Discounted Music Course
  • Supportive and fun working environment with nurturing culture
  • Working locations are easily accessible by public transport


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