Assistant Vice President

1 week ago

Singapore MUFG BANK, LTD. SINGAPORE BRANCH Full time
Provide SME expertise and advisory support in Transaction Monitoring technology related matters

  • Produce and understand technology related documentation (including functional and technical design documents, system architectural diagrams, etc.)
  • Understand in detail key components of a Transaction Monitoring system (Customer segmentation, entity resolution, wire message parsing, Transaction type mapping, Tuning, TM scenario logic, etc.)
  • Ensure Transaction Monitoring related incidences are properly managed, escalated and socialised with the relevant stakeholders at a local, regional and global level
  • Perform root cause analysis on issues raised by Actimize users in the APAC region
  • Manage and address technology queries/requests raised by a wide variety of stakeholders
  • Manage all the TMS related production support user queries/incidents on a timely manner
  • Communicate effectively outages and system incidences
  • Work collaboratively across functional and technology teams
  • Communicate accurately and efficiently with local, regional and global stakeholders to collect business/user requirements and details about issues, deficiencies or queries raised by the Actimize users
  • Plan, arrange and conduct meetings/teleconferences as necessary to ensure that the FinCrime platforms are working as expected (note: occasional late night/early morning calls can be expected to resolve critical issues)
  • Strict adherence to SLAs and issue resolution timelines (including status tracking and escalation when required in a timely manner
  • Generate and distribute weekly/monthly metrics for reporting purposes as required
  • Assist in any other adhoc systems related tasks

Job Requirements:

  • Min 8 years of experience with Nice Actimize software
  • Min 8 years of supporting and managing of Transaction Monitoring systems
  • Min 8 years of experience in managing and supporting user enquiry and incidents
  • Experience in coding and data management is a must
  • Project management/Incidence management experience is a must
  • Strong technical, analytical and problemsolving skills
  • Proven track record in leading or at least playing an active/firsthand role in implementing Transaction Monitoring technologybased solutions
  • Ability to work independently with minimum supervision
  • Excellent stakeholder management skills
  • Excellent time management
  • Experience in conflict resolution, consensus building and management of competing priorities
  • Confident and comfortable in dealing with senior management/stakeholders
  • Ability to work flexible hours from time to time due to time zone differences
  • Willingness to take on adhoc tasks as assigned from time to time
  • We regret to inform that only shortlisted applicants will be notified
  • Job ID:
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