Customer Success Management Lead
2 weeks ago
From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.
We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.
Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated
Customer Success Management Lead to join the Customer Success Team based in
Singapore.
:
Mid-level, Senior and Lead Level Customer Success Management talents.
As a Customer Success Management Lead, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.
Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.
Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records Management
We are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.
Position Responsibilities:
- Build strong business relationships with all key stakeholders including users and business owners
- Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score
- Measure customer value by correlating adoption metrics with customer KPIs
- Mitigate churn and drive recurring revenue growth
- Maintain a 360degree view of overall customer health, ongoing engagements, and issues.
- Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.
- Foster & drive client communications
- Develop tailored, regular communication plans for assigned customers that includes
- Regular touchpoints with end users
- Track feature utilization
- Participate in QBR activities driven by the Services Leader & Sales Director
- Periodic reports and updates for key executives
- Proactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leads
- Participate in Renewal plays
- Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers
Key Skills
-
Relationship Management: Builds strong relationships with both end user communities and economic buying centers they represent
-
Communications: Demonstrates executive-level communication, consultation, and presentation skills.
-
Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome
-
Issue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time
-
Team Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship
Basic Qualifications (Required Skills/Experience):
- 3 years previous experience in a customer success role within a SaaS environment
- Ability to align customers' business processes with product capabilities.
- Expertise in customer management, negotiation, and conflict resolution.
- Strong written and verbal communication skills, with the ability to tailor messages to endusers and executives.
Preferred Qualifications (Desired Skills/Experience):
- 5 years previous experience in a customer success role within a SaaS environment
- 7 years previous experience in a customer success role within a SaaS environment
- Previous experience in airline operations and a solid understanding of aviation concepts
- Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments
- Experience with TSIA concepts and best practices
- Previous experience in international business and/or multicultural environments.
- Fluency in English & Mandarin or other Asia languages to be able to liaise effectively to different stakeholders across the region.
Relocation:
Employer will not sponsor applicants for employment visa status.
Other job-related information
- Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
Equal Opportunity Employer:
We are an equal
-
Manager, Customer Success
2 weeks ago
Singapore Clarivate Full timeInformation BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...
-
Customer Success Manager
2 weeks ago
Singapore JUBLIA PTE. LTD. Full timeJublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithmSince our inception we have partnered with some of the biggest event organizers in the world to...
-
Customer Success Manager
4 weeks ago
Singapore ZENDESK SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Manager
2 weeks ago
Singapore Page Personnel Full timeDiversity and Inclusion Career progressionAbout Our Client:Global Oil & Gas industry. Responsible for Customer Success locally by acting as the key interface to customers for:Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with...
-
Customer Success Manager
2 weeks ago
Singapore X0PA AI PTE. LTD. Full timeCustomer Success ManagerX0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...
-
Customer Success Manager
2 weeks ago
Singapore GRADIANT INTERNATIONAL HOLDINGS PTE. LTD. Full timeJOB SUMMARY:Gradiant AI is our digital solutions business unit. We provide proprietary suite of digital solutions that help our customers to optimize treatment processes leveraging AI/ML algorithms. Our key product, SmartOps, is an integrated digital platform for asset performance management - plant performance optimization, asset management and remote...
-
Customer Success Manager
2 weeks ago
Singapore MongoDB Full timeThe worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...
-
Customer Success Manager
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...
-
Customer Success Manager
2 weeks ago
Singapore Sendbird Full timeWe are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...
-
Customer Success Manager
2 weeks ago
Singapore TMP WORLDWIDE (SINGAPORE) ADVERTISING PTE LTD Full time**OverviewYou'll be the primary contact for assigned accounts, working closely with your customers to understand their business objectives while proactively leveraging our data-driven platform to optimize their hiring outcomes and investment. Your exceptional organizational and communication skills, understanding of our platform and it's value to our...
-
Customer Success Manager
4 weeks ago
Singapore Zendesk Full timeBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...
-
Customer Success Manager
4 weeks ago
Singapore Zendesk Full timeBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our...
-
Customer Success Manager
2 weeks ago
Singapore minden Full timeWho we are. is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial...
-
Customer Success Manager
2 months ago
Singapore SALT TALENT SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesSALT is hiring Customer Success Manager for a Social Media Client for 8-months & renewable contract role. The role requires both building and delivering success with key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external...
-
Customer Success Manager
2 weeks ago
Singapore HUBBLE PTE. LTD. Full time**Who are we looking for: We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real...
-
Customer Success Manager
2 weeks ago
Singapore TechBridge Market Full timeJob Information:Workplace HybridIndustry IT ServicesCity SingaporeState/Province No valueCountry SingaporeZip/Postal Code If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data management software for the cloud, we want to hear from you- Our client is a well-established brand in the...
-
Customer Success Manager Ii
2 weeks ago
Singapore Forrester Full timeAt Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each...
-
Customer Success Manager
4 weeks ago
Singapore Zendesk Full timeBy clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.Job Description  We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class...
-
Customer Success Manager
4 weeks ago
Singapore Zendesk Full timeBy clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.Job Description  We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class...
-
Customer Success Manager
2 weeks ago
Singapore MongoDB Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
