![PERSOLKELLY SINGAPORE PTE. LTD.](https://logo.fastjobs.sg/companylogo/53/99/02/00/29953_logo.jpg?1=1&t=1626707104)
Team Lead
2 weeks ago
Supervisor
- Salary: S$4,000
- Work duration: Immediate till end of December 2024 (Renewable based on performance and project)
- Yearly Renewable Contract
- Working hours: 5 days Mon - Sun, up to 44 hrs/week
- Work location: Clarke Quay / Novena area (office-based)
- Able to start immediately or within 1-month notice period
Job Responsibilities:
- Lead a team of Customer Experience Officers to achieve KPIs
- Respond to survey inquiries via inbound calls and emails
- Conduct survey interviews through outbound calls
- Assist respondents to complete surveys
- Organize workflow and ensure officers understand duties and tasks
- Set KPI goals and deadlines for project success
- Provide fair, constructive, and timely feedback to meet goals
- Manage escalated cases and maintain public relations
- Offer assistance, guidance, and coaching for KPI achievement
- Assess officers' performance and identify areas for improvement
- Monitor and report project status to the manager
- Ensure officers comprehend survey objectives
- Accurately record and verify survey data input
- Verify completeness and accuracy of collected data
- Ensure KPIs are met based on project timelines
Job Requirements:
- PROFICIENT in Microsoft Excel
- Minimum 2 years of relevant experience in a supervisory capacity
Interested candidates, kickstart your job search journey by submitting your CV through the official PERSOLKELLY job platform - GO Mobile.
Only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann
Customer Service Skills
Coaching
Ability to Multitask
Asking Questions
Customer Experience
Process Improvement
Interpersonal Skills
Conflict Resolution Skills
Public Relations
Project Timelines
Adaptability
Attention to Detail
Customer Satisfaction
Team Player
Job Search
Call Center
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