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IT System

3 months ago

Singapore Good Job Creations (EN) Full time
IT・通信

求人番号

気になる

雇用形態

正社員

業種

IT・通信

職種

給与

SGD 5,000 ~ SGD 9,000

待遇

AWS+Variable Bonus (0.5month)

就業時間

09:00-18:00

勤務日

Mon-Fri

求人内容

【Strengthen IT infrastructure management system】

  • Consolidation and management of basic information on each company's IT infrastructure organization structure, systems used, etc
  • Establishment of rules for overall IT infrastructure operations (operation rules at each site, global reporting and control rules, etc)
  • Establishment of a communication system, including meetings and knowledge sharing with each company
  • Create future medium
- and long-term measures such as system unification and standardization
【Global IT Project Manager for global contact center projects (on an occurrence basis)】

  • Compile and organize IT requirements at multiple locations when global projects occur
  • Global IT contact point when client coordination occurs
  • Carry out other ITrelated work as required by the company
【Survey of IT Market Trends】

  • Research on contact center technology trends in Englishspeaking countries (e.g. automation progress)
【ITインフラ運営体制強化(主業務)】
- 各社ITインフラ組織の体制、利用システムなど基礎情報の集約管理

  • ITインフラオペレーション全般のルール整備(各拠点内の運用ルールとグローバルでの報告・統制ルールなど)
- 各社との連携会議、ナレッジ共有などコミュニケーション体制整備
- システム統一化、共通化など今後の中長期施策検討

【グローバルコンタクトセンター案件におけるグローバルITPM(発生ベース)】
- グローバル案件発生時の複数拠点におけるIT要件の取りまとめ、整理
- クライアント調整発生時のグローバルITコンタクトポイント

【IT市場動向調査】
- 英語圏におけるコンタクトセンター技術動向調査(自動化の進捗状況など)

応募資格

【MUST】

  • 5+ yrs experience in project management within system develoyments with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)
  • Min 1 year of IT infra operations experience (leadership level) or network design and construction experience
  • Basic knowledge of cloud services such as AWS
  • At least 1 year of IT system project management experience
  • Able to speak Japanese to liaise with Japanese speaking third parties
【ADVANTAGE】

  • Experience in PBX system construction
  • Experience in call center system operation
  • Experience in call center system construction
  • IT consulting experience
  • Proficiency in Chinese to liaise with Chinese speaking third parties
【必須条件】

  • 5年以上のシステム開発におけるプロジェクトマネジメント経験(プロジェクトロードマップ、プロジェクト計画、プロジェクト成果物、チームマネジメント(特にオフショアチームとオンサイトチーム))
- 最低1年のITインフラ運用経験(リーダーレベル)もしくはネットワーク設計、構築経験

  • AWSなどクラウドサービス基本知識
- 最低1年のITシステムプロジェクトマネジメント経験

【優遇条件】

  • PBXシステム構築経験
- コールセンターシステム運用経験
- コールセンターシステム構築経験

  • ITコンサルティング経験
- 中国語