Operation Executive

2 weeks ago


Singapore NEW HOPE COMMUNITY SERVICES Full time
Handle day-to-day general queries from shelter residents

  • Assist in the admission and orientation of new shelter residents
  • Collect statistics for monitoring and evaluation of activities and programmes of the shelter
  • Provide administrative and operational support in overall shelter operations
  • Perform and assist in data entry for client and operational records
  • Collect and maintain records of payments from clients for shelter fees and utilities
  • Maintain records of distribution of rations and assistance to shelter residents, including inventory of inkind donations
  • Support the maintaining of security, health and safety of the shelter environment
  • Access shelter units for maintenance checks, perform minor maintenance repairs or contact repair persons for necessary maintenance
  • Enforce shelter rules and conduct shelter inspection for compliance with shelter rules
  • Manage general disputes that may occur between coliving shelter residents
  • Respond to incidents within shelter units, such as deescalating crisis situations and notify Operations Head and Centre Manager for next action step

Technical Competencies:

  • Polytechnic or University graduate
  • Conversant with IT systems, Microsoft Word, Excel, Powerpoint, Outlook

Core Competencies:

  • Have compassion for the homeless and needy
  • Able to handle shelter residents politely yet firm
  • Resilient and mature
  • Possess good communication and writing skills

Preferred achievements / characteristics:

  • Experiences in the social service sector preferred
  • Firm in upholding the standards and responsive in dealing with people from all walks of life
  • Possess good analytical and problemsolving skills
  • Willing to work with Destitute, Homeless and Lowincome individuals

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