Senior Dcs Service Engineer

2 weeks ago

Singapore Amaris Consulting Full time

Who are we? :

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different Business Lines:
Information System & Digital, Telecom, Life Sciences and Engineering.

We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Brief Call:
Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is - the number may vary depending on the level of seniority required for the position).

During the interviews, you will meet people from our team:
your line manager of course, but also other people related to your future role.

We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you.

Of course, you will also get to know Amaris:
our culture, our roots, our teams, and your career opportunities

Case study:
Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you

Job description:

Mission Description
Provide the technical lead and coordination for all service activities for assignments classified as medium engineering complexity.

Ensure that activities related to all engineering and service disciplines within the AMC sites are efficiently and cost-effectively executed in accordance with contract specifications, quality standards, and safety requirements.

Ensure the Service portfolio is delivered effectively according to client's standard processes and safety guidelines to satisfy customers. Execute technical support, act as specialist and solve problems in own expertise area. Proactively communicate both with thecustomer and Client's sales teams to ensure customer needs are understood and
business opportunities utilized for service growth.
-
24x7 Service delivery (with 2 hrs SLA) for Data center customer

installed base in Singapore


Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).

-
Site Commissioning support
Collaborates with the project installation, commissioning and site activities clarifying potential issues or providing solutions to correct engineering errors. Takes part hands-on during the commissioning and start-up activities.
-
Technical leadership and knowledge sharing, Processes and tools
Acts as overall technical Service lead for the engineering disciplines included in the AMC projects.

Actively collaborates and does knowledge transfer from the Project Engineering team and other service team colleagues, supporting with technical advice and guidance.

Cultivates a network of engineering professionals both within and outside own business unit and shares best practice across different projects and disciplines.

Creates standard processes and tools.
-
Customer Approach
Manages customer relationships and maintains regular contacts with key customers.

Identifies new sales opportunities, proactively communicating both with the customer and Client's sales teams to ensure customer needs are understood and business opportunities utilized for Service growth.

Conducts specialist support and advisory service for Sales team.
-
Documentation and reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

Profile Requirement

  • At least 3 years' experience in DCS project engineering and/or DCS service with experience in Data Center projects an added advantage
  • Minimum with recognized degree or Diploma in Engineering with experience in automation systems
  • Computer literacy and competency Microsoft office tools.
  • Knowledge of ABB 800xA system or AC500 system is added advantage.
  • Strong interpersonal, organizational and communication skills.
  • Customer service oriented.

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