Supply Chain

2 weeks ago

Singapore Carrier Full time

Country:

Singapore

Location:

40 Penjuru Lane,#01-04

Position:
Supply Chain & Customer Service Manager APAC at LenelS2**
Reports to: Director of Operations, EMEA, APAC & ANZ

Location:

Singapore

About LenelS2


LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide.

With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Role Overview

Key Responsibilities

  • Supply Chain

Management:
_

  • Develop and implement strategic plans to optimize the endtoend supply chain processes within the APAC region
  • Oversee demand forecasting, inventory management and procurement activities to ensure adequate stock levels while minimizing excess inventory
  • Collaborate with Sales and Operations Planning teams to align demand forecasts with production schedules and inventory targets
  • Continuously monitor key performance indicators (KPI's) and metrics to identify areas for improvement and drive operational efficiency
  • Customer Service Leadership:_
  • Lead and mentor a team of 2 customer service representatives to deliver exceptional service and support to clients across the APAC region
  • Establish and maintain service level agreements (SLA's) to meet customer expectations for order fulfillment, delivery and postsales support
  • Address escalated customer inquiries or issues promptly and effectively, striving to achieve swift resolution and customer satisfaction
  • Implement/adopt tools and processes to enhance customer service operations, including CRM systems, knowledge bases and training programs
  • Logistics and Distribution:_
  • Manage transportation, warehousing and distribution activities to optimize freight costs, transit times and order accuracy
  • Coordinate with logistics partners and carriers to ensure timely and costeffective delivery of products to customers
  • Implement best practices for packaging, labeling and handling of goods to minimize damages and losses during transit
  • Return Merchandise Authorization (RMA)

Management:
_

  • Develop and oversee RMA procedures and processes to facilitate the return, repair or replacement of defective products
  • Work closely with Quality Assurance and Technical Support/Product Management teams to analyze root causes of product returns and implement corrective actions
  • Monitor RMA trends and metrics to identify recurring issues and drive continuous improvement initiatives
  • Team Leadership and Development:_
  • Provide leadership, guidance and support to the supply chain and customer service team members, fostering a collaborative and highperformance culture
  • Conduct regular performance evaluations, set goals and provide ongoing coaching and feedback to team members
  • Identify training needs and opportunities for skill development to enhance team capabilities and effectiveness

Qualifications

  • Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field. Master's degree preferred
  • Minimum of 5 years of experience in supply chain management, customer service or related roles, with at least 2 years in a leadership capacity
  • Proven track record of driving process improvements, cost savings and customer satisfaction in a multinational environment
  • Strong analytical and problemsolving skills, with the ability to analyze complex data sets and derive actionable insights
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels
  • Fluency in English is required; proficiency in additional languages spoken in the APAC region is a plus

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and inclusive work environment
  • Exposure to cuttingedge technologies and industry trends
  • Worklife balance initiatives

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

  • Supply Chain Operations Planner

    2 weeks ago

    Singapore The Supply Advisory Full time

    A well known client in the healthcare industry spanning over a hundred years in the business across more than twenty countries worldwide has recently partnered with us to secure a Singapore-based Supply Chain Operations Planner. This permanent role will be involved with operations on a regional scale and directly reports to the Regular Head of Supply...

  • Supply Chain Project Manager

    3 months ago

    Singapore JABIL PROCUREMENT AND SUPPLY CHAIN SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYProvide SAP configuration setup solution to optimize its functionality and align it with the specific business processes and effectively supports their operations requirement. This include defining organizational structures, specifying master data, setting up transactional data processes, and configuring system...

  • Business Development Intern, Apac

    2 weeks ago

    North-East Singapore DHL Supply Chain Full time

    About usAre you interested in joining a dynamic global team that is tasked with accelerating growth in our Supply Chain division? Looking for an opportunity to work on exciting new projects, whilst building your knowledge and understanding of the supply chain industry across multiple countries? The Global Sector Development team is searching for an intern to...

  • Officer (Administrative & Quality)

    2 weeks ago

    Singapore DHL Supply Chain Full time

    About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

  • Global Account Management

    2 weeks ago

    Singapore DHL Supply Chain Full time

    About usAt DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work".As a...

  • Shipping Executive

    2 weeks ago

    North-East Singapore DHL Supply Chain Full time

    About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

  • Transport System Analyst

    4 weeks ago

    Singapore DHL Supply Chain Full time

    Bachelor's Degree/Diploma in Information Technology, Supply Chain or equivalent.Good understanding of transportation and/or warehouse operational process and strong analytical skills.Relevant experience in transport management system and related tools (such as route optimization, transport billing, and some transport business domain knowledge)Experience in...

  • Transport System Analyst

    1 month ago

    Singapore DHL Supply Chain Full time

    Bachelor's Degree/Diploma in Information Technology, Supply Chain or equivalent.Good understanding of transportation and/or warehouse operational process and strong analytical skills.Relevant experience in transport management system and related tools (such as route optimization, transport billing, and some transport business domain knowledge)Experience in...

  • Supply Chain

    4 weeks ago

    Singapore WEO Corporation Pte Ltd Full time

    As a Supply Chain (Planning) intern, you will embark on a dynamic journey within the intricate web of supply chain operations. Your role encompasses a multifaceted array of responsibilities, spanning from Inventory Planning to Production Planning. Collaborating closely with cross-functional teams, you will delve into the heart of supply chain intricacies,...

  • Supply Chain

    4 weeks ago

    Singapore WEO Corporation Pte Ltd Full time

    As a Supply Chain (Planning) intern, you will embark on a dynamic journey within the intricate web of supply chain operations. Your role encompasses a multifaceted array of responsibilities, spanning from Inventory Planning to Production Planning. Collaborating closely with cross-functional teams, you will delve into the heart of supply chain intricacies,...

  • Coordinator

    2 weeks ago

    Singapore DHL Supply Chain Full time

    About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

  • Transport System Analyst

    2 weeks ago

    Singapore DHL Supply Chain Full time

    CompanyDHL Supply ChainDesignationTransport System AnalystDate Listed07 Mar 2024Job TypeEntry Level / Junior Executive, Experienced / Senior Executive Full/PermJob PeriodFlexible Start, PermanentProfessionIT / Information TechnologyIndustryLogisticsLocation Name1 Greenwich Drive, SingaporeAddress1 Greenwich Dr, SingaporeMapAllowance / Remuneration$3,000 -...

  • Assistant Manager, Innovation, Service Logistics

    2 weeks ago

    North-East Singapore DHL Supply Chain Full time

    About UsWhen you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global...

  • Supply Chain Manager

    4 weeks ago

    Singapore MERCANTILE PACIFIC ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesMercantile is looking for a highly skilled and motivated Supply Chain Manager, your role will be crucial to oversee and optimize our supply chain operations. You will be responsible for ensuring the efficient flow of materials, components, and finished products through the entire supply chain process, from procurement to...

  • Supply Chain Manager

    2 weeks ago

    Singapore MERCANTILE PACIFIC ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesMercantile is looking for a highly skilled and motivated Supply Chain Manager, your role will be crucial to oversee and optimize our supply chain operations. You will be responsible for ensuring the efficient flow of materials, components, and finished products through the entire supply chain process, from procurement to...

  • Supply Chain

    2 weeks ago

    Singapore GMP RECRUITMENT SERVICES (S) PTE LTD Full time

    Roles & ResponsibilitiesSupporting the team in:Manage actual data in the planning file by collaborating with the internal team and the ManagerWork cross-functionally and assist in compiling documents for team projectsProvide support for IT OperationsRequirements:Diploma/Bachelor Degree in Computer Science, Supply Chain Management, or a related...

  • Supply Chain

    2 weeks ago

    Singapore Seagate Technology Full time

    About our group:Global Supply Chain Ops (Order To Cash) - Order Management, Fulfillment and JIT Logistics, operating by 3 regions in APAC, EMEA and US, involving in processing Customer Purchase Order in SAP, confirming the delivery date based on Customer's demand and Supply, to deliver to customer's destination or customer's appointed JIT Hub timely.The team...

  • Supply Chain Manager

    2 weeks ago

    Singapore Novo Recruitment Solutions Pte Ltd Full time

    Job Details:To give the whole supply chain the necessary management, leadership, and guidance (including logistics, warehousing, purchasing, and supply planning) to meet goals and objectives for the Singapore hub that are agreed upon annually.To keep up a standardised, cohesive supply network that is adaptable and scalable to fulfil the company's expansion...

  • Supply Chain Intern

    2 weeks ago

    Singapore BRITISH-AMERICAN TOBACCO (SINGAPORE) PRIVATE LIMITED Full time

    Position Overview:As our Supply Chain Intern, you will play a crucial role in driving data-driven decision-making and process optimization within our supply chain operations. You will have the opportunity to work closely with our talented team to enhance our supply chain analytics capabilities, utilizing coding skills and Microsoft Power BI...

  • Supply Chain Manager

    2 weeks ago

    Singapore AIIDEE INTERIOR DESIGN PRIVATE LIMITED Full time

    We are seeking a talented Supply Chain Manager for our startup, and establish our end-to-end supply chain operations, from procurement to delivery. This is a highly dynamic and fast-paced role that requires strong leadership skills, strategic thinking, and the ability to work in a rapidly changing environment. You will be responsible for developing and...