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IT Support Engineer

4 months ago

Singapore SMART FORTE CONSULTING LLP Full time
To resolve end user reported IT equipment issues

  • Breakfix replacement of hardware parts to resolve issues
  • Escalation of complex issues to next level for assistance
  • Provide accurate and timely documentation in IT Service Management Tool
  • Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
  • Proactive update and follow up to end users
  • Focus on SLA and resolution process
  • To maintain a high level of customer satisfaction and respect at all times.
Job Requirements

  • Diploma in Information Technology, Computer Engineering or relevant
-
Welcome entry level
On Job Training:With some experience in IT Desktop support will be an advantage-
Bank working environment at
Raffles Place:

  • Salary $2500
  • $3000
-
Start work immediately or within short notice.