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Assistant Director of Sales
2 weeks ago
The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Assist in producing, implementing, and monitoring action plans to ensure sales targets and revenue objective are achieved for individual and team.
- Analyze current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate.
- Procures new and repeat business for the hotel by monitoring contact with corporate, governments / embassies and professional associations with local, domestic, and international markets.
- Maintain contact with planners, corporate procurements, incentive buyers, airlines, tour operators and wholesalers, through personal sales calls, telephone contacts and written communications.
- Create and implements special programs to achieve greater productivity through:
- Increasing average rate
- Increasing occupancy
- Increasing business volume during difficult periods
- Increasing and maximizing food and beverage banqueting sales, spa, and transportation revenue.
- Monitor key accounts and bookers/customers.
- Co-ordinate the development of all promotional material
- Monitors competitor activities and conduct market research.
- Attend majors related functions to promote sales for the hotel.
- Promotes the hotel as often as possible through entertaining, conducting site inspections, presentations, etc. of the hotel.
- Meets with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction.
- Establishes and continuously updates mailing lists/database.
- Organizes and attends major sales/ PR related functions within the hotel.
- Provide after-sales service and ensure all guests' complaints are brought to the management's attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated.
- Entertain clients with the object to secure business or strengthen ties when required,
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
- Actively participate in wider hotel meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
- Ensure all incoming correspondence and telephone enquiries are handled with efficiency and in a timely manner.
- Ensure all sales proposals and agreements prepared by junior and coordinator are accurate.
- Promote your ideas persuasively and shape the opinion of subordinates and overcome resistance.
- Build consensus for action and negotiate mutually beneficial solutions to problems.
- Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.
- Develop potential of others through coaching and development opportunities to build organization capability for the future.
- Provide supervision of job functions assigned to junior staff and check the effectiveness to each staff when completed.
- To perform any other duties that may be assigned by the Management.
Market Research
Coaching
Trade Shows
Management Skills
Producing
Aftersales
Entertainment
Business Acumen
Team Spirit
Spa
Tour Operators
Written Communications
Transportation
Excel
Customer Satisfaction
Hospitality
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