Assistant Director of Sales

2 weeks ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

BETA You can view this job in

$5,500 to $7,500

$5,500 to $7,500 Monthly

MARINA BAY HOTEL PRIVATE LIMITED

Assistant Director of Sales MCF

MANDARIN ORIENTAL, SINGAPORE, 5 RAFFLES AVENUE

Permanent

Middle Management

5 years exp

Hospitality, Sales / Retail, Travel / Tourism

$5,500 to $7,500 Monthly 7 applications Posted 15 May 2024 Closing on 14 Jun 2024
  • Be a support to the Director of Business Travel in training programs to improve sales efficiency and staff development. Ensure regular enhanced job and product knowledge through regular updates and site visits. To ensure that the Sales team is able to imbibe, articulate and communicate with flair, the overall ethos of the product and service.
  • Assist the Director of Business Travel in directing the activities of the proactive team when required. Be the second person accountable of the overall successful functioning and create a dynamic and result orientated team which continuing to embrace the practices of LQE both in terms of internal and external orientation.
  • Coaches, mentors and gives feedback to the Business Travel Team for better improvement.
  • Identifies new or existing markets/accounts that meet hotel's sales strategy. Feeds Director of Business Travel with new entrants, trends and opportunities which could further enhance the potential for the hotel.
  • Is accountable for the targets and goals set in his/her area of responsibility; as well as in guiding the team towards achieving theirs.
  • Understands and is familiar with the fundamentals of assigned accounts. Ensures through personal intervention that the account managers and decision makers, bookers and product managers are aligned and in constant touch and exposed to the hotel. Personal visits regularly to the various accounts in order to further cement relationships.
  • Assist to drives/manages Business Travel team production and ensuring increased customer loyalty.
  • Assist to manage and leads Business Travel team by monitoring prospective new business through phone solicitation, outside calls, customer visits to hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
  • Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.
  • Spends majority of time in face-to face customer interactions outside of the hotel with team and for assigned special accounts.
  • To attend group pace meeting and yield meeting, and be an active participant.
  • To manage Delphi, PSMS and other technological tools which are used for performance monitoring
  • Will ensure benchmark creative practices for site inspections
  • Will work and initiate marketing and communication initiatives to entice business at appropriate times and in appropriate markets
  • Will ensure that the Director of Business Travel, DOSM and GM are introduced to corporate movers and important city elite.
  • Will be a contributor in preparing the Annual Budget and Marketing plan.
  • May be required to travel from time to time.
  • Lead by action and setting exemplary example for team to follow.
  • Abide by the hotel's grooming standards to project the luxury image of the brand.

Job Requirement:

  • Minimum 5 years of experience in a luxury hotel environment in similar capacity

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Product Knowledge

Trade Shows

Entertainment

Customer Interaction

Customer Loyalty

Delphi

Business Acumen

Cement

Business Travel

Direct Mail

Articulate

Directing

Staff Development

Hospitality

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The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm.

Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and seven residences in 24 countries and territories, with each property reflecting the Group's oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.

This progressive employer supports: Flexible Work Arrangements Contracting with Self-employed Persons Learn more

This employer invests in developing local employees across all levels. Learn more

This employer advocates a lifelong learning culture in its workplace Learn more

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