Facilities Office Manager

2 weeks ago

Singapore Steelcase Full time

The Facilities Office Manager at Steelcase is a crucial role responsible for managing our showroom from an experiential lens and providing exceptional customer support.

In addition to showroom management, this position involves handling various administrative tasks.


The role plays a pivotal role in ensuring a seamless and enjoyable experience for our customers while efficiently managing office operations.


This is a full-time, permanent role.

Office address:

57 Mohamed Sultan Road #02-05 Sultan Link, 238997

Customer Experience Management

  • Create a welcoming and engaging environment for customers, ensuring a positive experience.
  • Interact with customers, understanding their needs, and provide knowledgeable assistance regarding Steelcase products.
  • Conduct product demonstrations and presentations to prospective clients, showcasing the features and benefits of Steelcase products.
  • Stay updated on the latest information about Steelcase products, including features, specifications, and benefits.

Facility Maintenance

  • Collaborate with building management to promptly address facilityrelated issues.
  • Ensure compliance with health and safety regulations, implementing necessary protocols to maintain a safe environment.
  • Coordinate with external service providers for repairs, maintenance, and security system operations.
  • Identify opportunities for collaboration/showcase of surrounding spaces

Customer Relationship Management

  • Cultivate positive relationships with customers, ensuring their satisfaction and loyalty.
  • Respond to customer inquiries, concerns, and complaints in a professional and timely manner.
  • Collaborate with the sales team to identify and fulfill customer needs and preferences.
  • Gather customer feedback and insights to continuously improve the overall experience.

Office Operations Management

  • Perform general administrative tasks to ensure smooth office operations.
  • Manage vendor relationships and communicate effectively with them.
  • Monitor and maintain office supplies, including inventory management, restocking, and placing orders.
  • Coordinate with vendors for the procurement of office materials, furniture, and equipment.
  • Organize and coordinate office events and meetings, including scheduling, room setup, and catering arrangements.
  • Handle incoming and outgoing mail and packages efficiently.

What you will need:

  • Proven experience as a Facilities/Office Manager or similar role.
  • Strong customer service skills with a focus on creating exceptional experiences.
  • Excellent communication and interpersonal skills.
  • Organized and detailoriented with the ability to multitask and prioritize effectively.
  • Knowledge of facility management principles and best practices.
  • Familiarity with office equipment and procurement processes.
  • Ability to work both independently and collaboratively in a team environment.
  • Showroom is maintained to a very high standard at all times.
  • Completion of tasks according to specified timeframes.
  • Ensure all appropriate safety certification renewal and safe keeping in the office.

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