Manager, Business Continuity
2 weeks ago
Job Purpose
The Manager of Business Continuity & Resilience will be responsible for developing, coordinating and implementation of policies and plans relating to crisis management, business continuity & resilience program in SMRT.
He/she will assist the Branch Head in working closely with various stakeholders to ensure the company's readiness & preparedness, and that the company's incident management processes and responses are robust & resilient, in the event of any disruptions to critical operations.
He also assists Hd Business Continuity & Resilience in ensuring compliance and implementation of business continuity plans & policies as required by regulatory requirements and ISO22301.
Responsibilities
Business Continuity & Resilience Manager's duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.
- Execute Grouplevel business continuity plans and policies to ensure readiness of SMRT core business functions as required by statutory requirements.
- Facilitate and coordinate with respective BU's Crisis Management Coordinators in preparations for annual ISO22301 audit / recertification.
- Review existing and/or develop new corporate crisis plans and policies to ensure currency and relevance in tandem with organisational/external changes.
- Execute incident management plans to ensure effective and coordinated response to a crisis, including the provision of support as part of the Group's secretariat team.
- Plan, conduct and/or coordinate exercises for Group & BUs to ensure organisational readiness in incident management.
- Liaise with agencies and authorities (i.e. LTA, TransCom, SAF and SCDF) to facilitate planning and execution of matters relating to operational readiness and security.
- Prepare regular updates or reports to senior management, board members and regulator.
- Plan and execute conduct of audits on BU's Business Continuity & Resilience management system, controls and procedures.
- Execute business continuity & resilience awareness initiatives to enhance workforce resilience.
Qualifications & Work Experience
- Degree from a recognised institution
- Minimum 2 to 3 years of relevant experience in crisis management and business continuity planning
- Possess relevant professional certification and working experience in transport crisis management plans/operations and ISO22301 would be an advantage
Skills
Technical skills include:
- Familiarity in relevant International / Singapore Standards, Codes of Practices, and regulatory guidelines would be an advantage
- Generic skills include:
- Adept at both operations and administrations with sound organizational planning skills
- Team player, analytical, critical thinker and problemsolver
- Strong written, presentation, communication, and interpersonal skills
- Ability to work independently and multitask efficiently in a fastpaced environment
SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
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