![YAMAZAKI MAZAK SINGAPORE PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Deputy General Manager
2 weeks ago
Roles & Responsibilities
- To formulate and implement longterm service strategies for customer satisfaction enhancement
- To set up the frameworks and procedures for field service activities and maintenance services
- To oversee and monitor the performance of Regional Service Centres and ensure consistent and highquality service being provided to customers
- To collect and analyse customers' feedback for continuous service improvement
- To develop and provide technical training programmes to regional service engineers as
- To strengthen customer relationships through management and utilization of customer databases, implement regular followup and customer loyalty programmes
- To manage inventory and optimize the supply chain for parts replacement in order to support quicker repairs and maintenance services
- To analyse data of service and spare parts activities and monitor the performance indicators
- To prepare monthly reports in Japanese language for submission to Japan Headquarters
- To spearhead and implement online support and remote assistance system in providing swift technical support and solutions to customers
- To identify additional revenue resources through various initiatives such as providing after sales services, promoting service packages and extended warranties, etc.
- Responsible for cost reduction through lean operations
- Support local service team by communicating in Japanese and obtaining required information from Japan HQ
Job Requirements
- Minimum Bachelor's Degree in Engineering or relevant discipline
- Minimum 10 years of handson field experience in CNC machines or related machine
- Possess CNC machine or related production process knowledge
- Welltravelled and possess minimum 5 years of overseas working experience in manufacturing and machine tool industry
- Minimum 5 years of management experience in after sales/ customer satisfaction roles
- Japanese Language Proficiency Level of JLPT N1 or equivalent level for writing & conversational skills to prepare and present reports as well as communicate with Japan Headquarters and counterparts
- View success as team effort and readily contribute to a collaborative environment
- Able to provide indepth analysis with comprehensive perspectives, fast response and willing to work long hours
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