Deputy General Manager

2 weeks ago


Singapore YAMAZAKI MAZAK SINGAPORE PTE LTD Full time

Roles & Responsibilities

  • To formulate and implement longterm service strategies for customer satisfaction enhancement
  • To set up the frameworks and procedures for field service activities and maintenance services
  • To oversee and monitor the performance of Regional Service Centres and ensure consistent and highquality service being provided to customers
  • To collect and analyse customers' feedback for continuous service improvement
  • To develop and provide technical training programmes to regional service engineers as
well as offering guidelines for technical support and troubleshooting

  • To strengthen customer relationships through management and utilization of customer databases, implement regular followup and customer loyalty programmes
  • To manage inventory and optimize the supply chain for parts replacement in order to support quicker repairs and maintenance services
  • To analyse data of service and spare parts activities and monitor the performance indicators
  • To prepare monthly reports in Japanese language for submission to Japan Headquarters
  • To spearhead and implement online support and remote assistance system in providing swift technical support and solutions to customers
  • To identify additional revenue resources through various initiatives such as providing after sales services, promoting service packages and extended warranties, etc.
  • Responsible for cost reduction through lean operations
  • Support local service team by communicating in Japanese and obtaining required information from Japan HQ

Job Requirements

  • Minimum Bachelor's Degree in Engineering or relevant discipline
  • Minimum 10 years of handson field experience in CNC machines or related machine
  • Possess CNC machine or related production process knowledge
  • Welltravelled and possess minimum 5 years of overseas working experience in manufacturing and machine tool industry
  • Minimum 5 years of management experience in after sales/ customer satisfaction roles
  • Japanese Language Proficiency Level of JLPT N1 or equivalent level for writing & conversational skills to prepare and present reports as well as communicate with Japan Headquarters and counterparts
  • View success as team effort and readily contribute to a collaborative environment
  • Able to provide indepth analysis with comprehensive perspectives, fast response and willing to work long hours


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