Regional Director, Asia Technology

2 weeks ago


Singapore CENGAGE LEARNING ASIA PTE. LTD. Full time
Key Responsibilities & Duties

  • Organizes and leads the Technology Support Services team, Business Applications team and IT Infrastructure team including, but not limited to digital platform support, endusers support, ERP system support as well as IT Infrastructure hardware platforms, productivity tools, service coordination, network security, problem resolution, desktop computing, and access management and help desk support.
  • Drives critical and strategic infrastructure solutions and programs across the organization.
  • Establish IT departmental goals, objectives, and operating procedures and ensure departmental accountability for performance.
  • Lead the development, retention, and organization of the IT team
  • Optimally influences and openly communicates with senior leadership and business partner leadership.
  • Consults, counsels and reviews hardware and software needs of Cengage Asia to ensure systematic, uniform development of information systems activities.
  • Recognizes opportunities for new solutions and influences or advises the development of those solutions.
  • Regularly interacts across functional areas with senior management or executives to ensure alignment and achievement of business objectives.
  • Drive IT innovation to ensure success in simplification and navigation of products. Understand the current and future capabilities of IT products via industry research, vendor roadmap analysis, etc.
  • Develop and maintain a broad range of internal and external business relationships to ensure delivery of IT services that meet customer needs.
  • Develop, lead, and negotiate both vendor and business relevant service levels agreements and deliver to them.
  • Ensure IT system operation adheres to applicable laws and regulations.
  • Champion global ERP system


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