Senior Project Manager

2 weeks ago

Singapore FWD Insurance Full time

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.


In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers.

To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan.

Whatever their preference, we believe insurance should be simple, reliable and convenient.


Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.


  • PURPOSE
  • The Senior Project Manager will be required to plan, manage, and undertake the work necessary across the project lifecycle to ensure successful delivery of assigned FWD projects.
  • The role requires the leadership of a crossfunctional team to deliver the project objectives and participate in growth opportunities by initiating new projects, designing project and risk mitigation plans, and managing internal resources across different functions.
  • KEY ACCOUNTABILITIES
  • Governance
  • Manage the projects according to the Group Transformation Governance Policy and Project Management Policy
  • Ensure project scope, requirements, solution designs, testing results, project timeline, risks log, day 2 if applicable are properly managed and documented, and audit ready at all times
  • Provide support to Project Sponsor which is accountable for success delivery of the project and Change Committee
  • Ensure risk associated with all business decision are understood and managed effectively within agreed risk appetite
  • Operational
  • Project Coordination_
  • Coordinate activities and work required to deliver projects within agreed scope, budget, and timelines
  • Plan and schedule meetings and calls for designated projects
  • Monitor and report project progress to Project Sponsors, business leads and Change Committee
  • Provide project updates to key stakeholders
  • Maintain project documentations and reports
  • Discuss issues identified and identify solutions with key stakeholders
  • Ensure that change request and day 2 items are properly managed and delivered within agreed timeline
  • Project Delivery Approach_
  • Utilise different project delivery approaches (Waterfall or Agile project approach) with relevance to the respective projects
  • Work closely with other Senior Project Managers/Project Managers to manage and achieve key project initiatives
  • People
  • Provide leadership, guidance and coaching to direct reports to ensure competency
  • Manage team resource to ensure clear responsibilities
  • QUALIFICATIONS
  • Academic
  • Tertiary education
  • Relevant formal certification in project management preferred


 Agile certified preferred
  • Skills/Knowledge
  • Business Knowledge_
  • Experience in running life and GI insurance projects required
  • Good business acumen
  • Good understanding of life and GI business, and systems/platforms
Portfolio Management Office Skills_- Good understanding of change management methods, tools, and techniques

  • Ability to gather detailed information and compile summary reports for various audiences
  • Project Management Skills_
  • Experience in managing and successfully delivery multi workstream projects
  • Ability to translate business issues/challenges into effective/creative project solutions
  • Ability to assess and manage risks at a project/subproject level
  • Good interpersonal skill and negotiation skills
  • Ability to translate business issues/challenges into effective/creative project management solutions
  • Strong communication skills and presentation skills
  • Management Skills_
  • Ability to work in a matrix management environment
  • Ability to manage teams on a daytoday basis
  • Strong relationship and stakeholder management skills, particularly working with senior stakeholders from across the organizations and ability to manage expectations
  • Technology Skills_
  • Proficient with MS Project. MS Visio, MS Excel, MS Word, MS Powerpoint and Gantt Chart
  • Use of Confluence and JIRA
  • Experience
  • At least 8 years proven track record in project management
  • Minimum 3 years Financial Services experience (preferably in the Life or General Insurance) in a change management environment
  • Experience in delivering large scale change project to agreed timeframes

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