Client Development Manager

2 weeks ago

Singapore Louis Vuitton Full time

POSTE


You will guide and support the store team in engaging existing, recruiting, and building loyal and long-lasting relationships with clients through best-in-class clienteling actions.


Job Duties and Responsibilities
Development and Training of the Team on Clienteling

  • Support and guide the store team in all their clienteling activities, ensuring a balanced and appropriate focus on top, new and other Clients.
  • Share and encourage good practices within the store (thank you, correspondence, and birthday cards, clienteling action on product launches, lapsed Clients).
  • Guarantee appropriate action is taken for a selected number of Clients, animate the monthly clienteling dashboard, with best practice and relevant information
  • Keep the team informed of digital activities and encourage them to proactively use digital tools when appropriate in order to maximize Client benefit.
  • Ensure all Client Advisors are trained on and actively use clienteling tools with a specific focus on ICON and VOICE.
  • Ensure team followup on data collection.
Support of Store Management to Drive Business through Clienteling

  • Support the Retail Manager in setting reasonable yet challenging individual targets for Client repurchase.
  • Propose, organize and manage Client event activities, and manage the client development budget.
  • Propose creative and targeted actions for individual Clients and Client groups
  • Propose, prepare and manage virtual bridges and exceptional experiences for VICs, in collaboration with the local PCR (where applicable).
  • Provide qualitative feedback to Store and Country Management.
Client Insights & Analytics

  • Work with Zone team in preparing regular reports and analysis to support the store management team in their clienteling objectives.
  • Facilitate the extraction and provision of relevant & critical clienteling / client related information and data to the team.
  • Provide deepdive analysis of extracted data to aid in making informed business decisions through understanding client behavior/profiling and identifying potential gaps/opportunities.
  • Develop forwardlooking analysis and forecast plans to facilitate proposal of actionable recommendations and to support implementation of clienteling actions.
Oversee Events

  • Develop an annual events calendar with Retail Manager and Store Managers
  • Support with all local / instore event activities (i.e. Pop Up Shows, Caravans, Key Commercial Events) including project management, budget management, logistics and coordination with third parties.
  • Work closely with Store Managers, Merchandising and VM teams on their Event Action Plan and support them with the right clienteling tools.
  • Provide logístical support and coordination of all clienteling events and store animation.
  • Support and partner the Zone team in the coordination of all Virtual Bridges and key Regional / International High-End Events i.e. selection of clients, consolidation of client details, preparation of itinerary, logístical arrangements, manpower deployment, etc.

PROFIL

Key Requirements and Competencies

  • Minimum 10 years of working experience, of which at least 7 years in luxury retail and/or from high end hospitality/hotel management, with a demonstrative track record in a similar role;
  • Strong knowledge and a genuine appreciation and interest in luxury products and Client
  • Strong interpersonal & leadership skills and ability to work in a very fastpaced environment
  • Excellent analytical, problemsolving and organizational skills
  • Possess creativity, adaptability and flexibility

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