Supervisor, Service Coordinator

2 weeks ago


Singapore Carrier Full time

Date Posted:

:00

Country:

Singapore

Location:

28 Teban Gardens Crescent, Singapore
Responsibilities

  • Ensure Standard Contract/ proposal is prepared within timeline based on Standard Work
  • Ensure Service
    KPI/ Metrics are accurate
  • SA execution and billing process owner (including ebilling)
  • Ensuring Service (SA,SR,SM) billing is completed
  • Lead and improve on the SA Execution and Service billing process
  • Proper and traceable records of SA documents including contract, costing and invoice
  • Addressing customer's queries on contracts execution, documentation and billing matters
Scope

  • Leading a team of Coordinator and providing support as and when required.
  • Creation and execution of Service Contract and order in system (SFDC and SAP).
  • Dissemination of executed Service Contract to operations team for service delivery
  • Ensuring timely execution of contracts, renewals and extension orders.
  • Process Invoicing & E-Invoicing to customer in SAP and thru customer or government website.
  • Processing of purchase requisitions to vendors/subcontractors.
  • Collaborate with operation engineer on timely submission of service chits monthly for billing
  • Providing administrative support in monthly Financial Closing i.e. accrual, provision etc.
  • Identify gaps in SA execution and Service billing process, recommend and implement improvement opportunities
  • Lead and support in Kaizen / VSM events to improve SA execution and Service billing process
  • To compile and prepare the Service
    KPI/ Metrics
  • Any other Ad Hoc duties assigned when required.

KPI

  • Creation of Service Contract and order in SAP within 5 days of receiving request
  • Timely execution of contracts, renewals and extension orders within 3 days of receiving request
  • Ensure Invoicing & E-Invoicing to customer in SAP and thru customer or government website within 7 days of receiving service reports / completion certificates from operation team
  • Ensure timely send out Purchase Orders to vendors/subcontractors within 3 days of receiving PR approval.
  • Ensure 100% accuracy in Purchase Orders, einvoices and Carrier Invoices
  • Zero turn back from customers on delay of invoicing
  • Zero credit notes for invoices issued due to controllable factors

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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