Director of Events

2 weeks ago


Singapore ANGGUN ON STEVENS PTE. LTD. Full time
Education and Experience

  • High school diploma or GED; experience in the event management or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES
Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages group room blocks and meeting space for average to largesized assigned groups.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (preevent, event, postevent).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Follows up with customer postevent.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams

  • Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.

  • Leads formal preevent and postevent meetings for average to largesized assigned groups.
  • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for customer groups.
  • Upsells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
  • Works with the property staff and customers to address operational challenges associated with his/her group.
  • Performs other duties as assigned to meet business needs.

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