Director, Operations

1 week ago


Singapore BCD Travel Corporate Full time

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo

Director, Operations (Hybrid)

  • Full time, Singapore_

As a Director, Operations, you will formalize service delivery plans to meet clients' expectations and fulfill BCD's service commitments. Recommend suitable strategic and tactical changes, leverage on our offshore center to ensure productivity, service deliverables, customer satisfaction/experience and profitable growth are achieved for Singapore Operations.

  • Ensure our agreed service levels are met and manage operations process to minimize risks
  • Maximize client satisfaction by ensuring efficient handling of all client requests, issues or disputes
  • Create and utilize operational metrics to determine areas needing cost reduction, improvement or major new business opportunities
  • Regularly review and monitor operational business plans, revenue results and margins versus budgets/targets, addressing areas for improvement by using current action plans
  • Continuously review key performance indicators for all aspects of the operation
  • Implement, maintain and manage effective and reliable disaster recovery and business continuity plans
  • Identify and recommend initiatives aimed at effective cost controls while providing maximum value to the company and clients
  • Provide effective leadership, mentoring and coaching the Operations leads to ensure Company's KPI's and personal objectives are achieved
  • Develop a culture of quality and superior service. Ensure BCD Travel attracts and retains the very best employees
  • Participate in the implementation of succession planning frameworks and continuous improvement i.e. people, processes and technology
  • Responsible for adhoc projects required

About you

  • Bachelor degree with business or equivalent is preferred
  • Minimally five (5) years of management experience across operations preferably in the corporate travel industry, meetings and incentives or general travel industry
  • Proven people management skills including leading, developing and influencing team outcomes
  • Able to selfdirect on assigned tasks and excellent in building strong stakeholder relationships
  • Able to deal with people across all levels, complex, adopt new concepts and different ways of working
  • Have gravitas and comfortable presenting to senior level executives within our client base
  • Excellent oral and written communication skills, including public speaking and presentations
  • Must be articulate, persuasive and able to represent BCD Travel Singapore with both internal and external stakeholders

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).

We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating.

You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

***
You'll be offered

  • Flexible working hours and workfromhome or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

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