Shop Manager

2 weeks ago


Singapore HOUSE OF 28 PTE. LTD. Full time

Sales Manager

You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach the retail team into building sustainable client relationships as well as implement strategies for the store to improve sales performance.
Customer Management

  • Lead and develop the business of the store
  • Maximize the potential of all product categories carried in the store, capitalizing on all available support (visual merchandising, product training, events)
  • Build a loyal Clientele, leveraging all customer engagement tools (direct messaging, EDMs, lookbooks)
  • Establish a clientcentric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
  • Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Store Operations

  • Be aware of the competitive landscape and market trends
  • Work with the Sales incharge on sales target and store performance
  • Initiate product merchandising plans for the store, taking into account seasonal shopping patterns and customer feedback
  • Work with Merchandising & Warehouse teams to ensure store stock fulfilment and replenishment
  • Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement, and cultivate a feel for the market trends
  • Ensure business opportunities are maximized through efficient sales floor management, merchandising plans, and display updates
  • Provide consistent and qualitative feedback, coach the team on the spot and guide them in improving themselves as Sales ambassadors at the store
  • Oversee the recruitment of permanent and parttime sales staff.
  • Manage a pool of parttime staff who will be engaged to support during events
  • Oversee all staffing matters

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