Operations Executive

2 weeks ago

Singapore WOODLANDS TRANSPORT SOLUTIONS PTE. LTD. Full time
Manage all elements of planning, organization, coordination, supervision and customer service of the operational aspects of assigned school.

  • Effective management of client's expectation and alignment of operational performance.
  • Oversee daily operations of assigned school account.
  • Manage and plan the most effective and efficient bus routing plans.
  • Implement and monitor proprietary Transport IT system to assist daily operational needs.
  • Coordinate all student travel requirement with high level of health and safety in mind.
  • Incident and accident investigation and report writing when required.
  • Timely review and oversee all finance function of school accounts.
  • Periodic and consistent report generation for trend studying and analysis of operational requirements.
  • Resourceful engagement of new subcontractors required to support operational needs.
  • Manage, coach and develop work subordinates and subcontractors.
  • Conduct regular workshop and briefing for team members to update.
  • Regularly update and feedback to immediate supervisor / manager.
  • Any other duties assigned by immediate supervisor / manager.
Position Requirement

  • Diploma in related field (Business Management, Logistics or Transportation).
  • High level of interpersonal skills.
  • Previous experience in managing transport or school bus transport business is advantageous.
  • Strong leadership skills in order to lead a diverse team of employees and subcontractors.
  • Communicate effectively both verbally and in writing.
  • Multi lingual advantageous.
  • Excellent customer service skills priority to attend to customers' needs.
  • Ability to analyse problems and complaints and train subordinates.
  • Excellent mediation skills and ability to handle difficult customers and stakeholders.
  • Work independently under minimum supervison.

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