Information Technology

2 weeks ago

Singapore Singapore Airlines Full time

Key Responsibilities

  • Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
  • Troubleshoot technical issues related to enduser computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
  • Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
  • Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
  • Oversee the management and administration of enduser devices, such as laptops, smartphones, and tablets, ensuring they are uptodate, secure, and compliant with organizational standards.
  • Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for endusers.
  • Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
  • Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
  • Coordinate with vendors and thirdparty service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
  • Provide exceptional customer service and support to internal clients regarding EUCrelated concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.

Note:

You could be assigned to work on projects for any subsidiary in SIA Group and might be based in their office.


Requirements:

  • A Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
  • Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
  • Strong troubleshooting and problemsolving skills.
  • Excellent oral and written communication skills, with the ability to explain complex technical concepts to nontechnical users.
  • Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.

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