IT Desktop Engineer

2 weeks ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Desktop Support Engineer

This is a support position in the Dealing Support team.

The staff will report to the Dealing Support Manager, he will work closely with all technology teams across the organization.

Responsibilities

· Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team's business strategies and

objectives.

· Ensure all activities conducted are compliant with governing regulations, internal policies and procedures

· First and second level technical system support to all production systems being used by the users

· Manage and maintain the currency of all issues in a manner which provides high quality support services to its users

· Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution

· Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems

· Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated

· Record and maintain assets inventory system

· Must accurately record, update ticket in ITSM system

· Prepare and update technical documentation

· Determine the best solution based on the issue and details provided by users

· Identify and escalate business and technical challenges

· Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times

· To succeed in this Dealing Room/Trade Floor Support role, the staff needs to have strong end-to-end knowledge of infrastructure, desktop, trade floor/dealing room and market data with any experience working within financial services being desirable.

Qualifications

· Experienced and skilled working with Wintel desktops/laptop

· Microsoft Office: Advanced of Word, Excel, Access and PowerPoint

· Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon

· Experienced in Trading systems: Thomson Reuters FX Trading, EBS,etc

· Basic TCP/IP networking knowledge and troubleshooting skills

· Undergraduate Degree in Computer Science or technical equivalent

· Four to five years' technical work experience

· One to three years' trade floor support experience is preferred

· ITIL certification preferred

· Excellent verbal and written communication skills are essential

· Excellent organization skills and ability to manage multiple complex initiatives

· Ability to prioritize and multi-task in a fast-paced/demanding environment

· Strong analytical and problem-solving

· Strong interpersonal/relationship-building skills and customer service values/practices

· Excellent communications skills (written and verbal), capable of bridging the gap between technology and business functions

· Ability to create technical documentation.

· Willingness to accept additional responsibilities

· Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills

· Ability to work effectively in a team with minimal supervision

· Ability to quickly absorb and retain information

· Keen attention to detail

· Must be highly motivated individual that can work as part of a team to accomplish goal

Tell employers what skills you have

Technical Documentation
Bloomberg
Currency
Trading Systems
PowerPoint
FX Trading
Attention to Detail
Networking
Thomson Reuters Eikon
Banking
WinTel
ITIL
Financial Services
Ability to Prioritize
Technical Support

  • Vip Desktop Engineer

    2 weeks ago

    Singapore Opus IT Services Pte Ltd Full time

    The VIP/Desktop Support Engineer responsibilities include:To provide VIP support with track record of VIP support minimum more than 3 years of support experience As a single point of contact for incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required Performed Desktop Support services to...

  • Desktop Support Engineer

    2 weeks ago

    Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...

  • Senior / Desktop Support Engineer

    2 weeks ago

    Singapore Opus IT Services Pte Ltd Full time

    Responsibilities: Technical Troubleshooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc) Perform remote troubleshooting using client remote tool Work closely with various IT resolver group to resolve customer software desktop issues Manage server backup tape, monitor backup status Troubleshoot network and WiFi connectivity Asset...

  • Desktop Engineer

    2 weeks ago

    Singapore JOBSTER PRIVATE LTD. Full time

    Role: Desktop Engineer**Duration: Renewable 1 year contractDesktop Engineer Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/reimaging Perform asset...

  • Desktop Engineer L1

    2 weeks ago

    Singapore OPUS IT Services Pte Ltd Full time

    Job DecriptionClearance required. Multiple job openingSalary: $1, $2,400.00 per monthBenefits: Cell phone reimbursement Dental insurance Health insuranceSchedule: Monday to FridayExperience: Desktop support: 1 year (preferred)

  • Desktop Engineer

    4 weeks ago

    Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Engineer Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application recovery Use diagnostic tools to...

  • Desktop Engineer

    2 months ago

    Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Engineer Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application recovery Use diagnostic tools to...

  • desktop engineer

    2 weeks ago

    Singapore RAPID SYSTEMZ PTE. LTD. Full time

    Roles & ResponsibilitiesJD for Desktop EngineerJob Description:•Installation/configuration of OS, Messaging Clients for desktop pc/notebook • Installation/configuration of applications such as Adobe Acrobat, in house applications, office productivity • Installation /configuration of accessories, peripherals and mobile devices • Troubleshoot and...

  • Desktop Engineer

    2 weeks ago

    North-East Singapore PERSOLKELLY Full time

    Looking for L1 and L2 Desktop Engineers to support Polytechnic sites for a period of 12 months End User support for Desktop / Laptop / Tablets and AV Equipment. yDesktop Engineer L1 / L2Work Hours: Monday to Friday 8.00am to 5.30pmLocation: Dover and Punggol Sites**Salary Range: $2800 to $3500**Main Duties and Responsibilities: - Situated on site at...

  • Desktop Engineering Lead

    2 weeks ago

    Singapore TECHEDGE-SOLUTION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAs a Desktop Engineering Lead, your role involves overseeing the design, implementation, and management of desktop environments to ensure they are efficient, secure, and aligned with the organization's needs.### Key Responsibilities1. Strategy and Planning:Develop and implement desktop engineering strategies that align with business...

  • Desktop Engineer

    2 months ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesJob Description & RequirementsThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.Responsibilities·...

  • Desktop Engineer

    4 weeks ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesJob Description & RequirementsThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.Responsibilities·...

  • Desktop Engineer L2

    2 weeks ago

    Singapore UPNB INFO Full time

    The desktop engineer installs, maintains, and troubleshoots required client software and hardware. The desktop engineer's vital goal is to deliver support to an organization's desktop, laptop to ensure all computers, network connections and software are functioning smoothly. Level 2. At least one year experience in IT fieldJob Type: PermanentSalary: $2,...

  • Desktop Engineer Lead

    4 weeks ago

    Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Engineer Min 1+ years as Desktop Engineer Lead. Handled min 4+ Team members Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide...

  • Desktop Engineer Lead

    2 months ago

    Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Engineer Min 1+ years as Desktop Engineer Lead. Handled min 4+ Team members Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide...

  • Desktop Engineer

    2 weeks ago

    Singapore Business Edge Personnel Services Pte Ltd Full time

    BUSINESS EDGE PERSONNEL SERVICES PTE LTDDesktop Engineer:MCFIslandwidePermanent, Full TimeExecutive2 years expInformation Technology$3,500**- to$5,000**- Monthly_Posted 07 Feb 2024 Closing on 08 Mar 2024Roles & ResponsibilitiesDesktop EngineerProvide IT support for client machines, operating systems and software for client's users in the areas of:Problem...

  • Desktop Engineer Onsite Support

    2 weeks ago

    Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfaction and service operation are achieved. Conduct installations based on customer's requirements and company specifications, from site inspections...

  • Desktop Engineer

    1 month ago

    Singapore French Chamber of Commerce in Singapore, The Full time

    Roles & ResponsibilitiesOn behalf of one of its clients, in the banking sector, the French Chamber of Commerce is looking for a Desktop Engineer.The Desktop Engineer will serve as a Technical RUN engineer, providing workstation support in ASIA for our banking client. In this role, you will be responsible for handling and resolving all production support...

  • Desktop Support Engineer L1

    2 weeks ago

    Singapore U3 Infotech Pte Ltd. Full time

    Desktop Support Engineer (MA)SGD 3600/MonthlyWorking location: Jurong WestDetails:WOG Desktop Support.VVIP Desktop Support for Singapore Customs Director General, Deputy Director General and HODs.The scope of work, not limited to the following, for desktop resource is:Liaise and work with facilities management providers to attend and resolve issues, problems...

  • Desktop Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Support Hours and LocationBelow support days and timing is the minimum requirement, if there is a need to perform after office hours or weekend support on project basis time off will be given. Monday to Friday, 8:30am to 6pm. Location: 40 Scotts Rd, Singapore 22823 Employees may be required to travel within Singapore provide IT SupportRoles &...