Logistics Customer Service

2 weeks ago


Singapore CVISTA HR CONSULTING PTE. LTD. Full time

Responsibilities:

Customer Service & Admin

  • Create quotes for internal and external customers.
  • Recommend pricing for clients to ensure profitability
  • Receive orders from customers and ensure customer requests are met.
  • Analyse the pricing and profitability of each client
  • Understand pricing for logistics services and quote to clients accordingly
  • Liaise with transport providers to book transport as requested by clients
  • Process proof of delivery and send copies to customers
  • General administration and managing the office and maintain contracts for internal and external
  • Commercial mindset and perform analytics to ensure the overall business is profitable
Billing

  • Support other departments and personnel in billing processes and assist audit teams in verifying bills and billing data
  • Maintain registration, batching and coding for billings.
  • Detect errors in billing processes and make appropriate corrections.
  • Implement quality billing practices and procedure
  • Supervise and manage all billing processes.
  • Resolve complex billing issues and verify and assess all bills before processing.
  • Initiate and implement innovative logistics in billing functions.
  • Assess purchase orders and vendor payments.
  • Process all billing transactions
  • Issue billing adjustments and process past due invoices and failed billing
  • Work with the compliance department on all DOI inquires
  • Interface with internal customer service on customer inquiries
  • Report process flow issues to Billing Supervisor

Requirements:

  • Diploma in Business, Accounting or equivalent
  • Experience in
    customer service in logistics contract
  • Experience in
    sales support or billing task in logistics contract
  • Proficient skill in
    Excel, Power BI, Tableau:
  • Experience in using Cargowise a plus
R | EA License 16C7883

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