Gss Sales Associate Korean Sin

2 weeks ago


Singapore Delta Full time

_Singapore, Singapore_

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_Global Sales_

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_06-Jun-2023_

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_Ref #: 21180_

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_How you'll help us Keep Climbing (overview & key responsibilities)_:

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Vision: Deliver world-class service to all customers_

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Mission: Make every customer feel like the most valued person_

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  • Global Sales Support (GSS) is looking for a new Associate to support Deltas top B2B customers in Korea. _
  • Associates are responsible for resolving complex travel agency ticketing issues, interpreting, and verifying unique fare and ticketing rules for multiple Point of Sales, evaluates customer requests and determines appropriate solutions to resolve travelrelated issues, providing program information and Delta policies, research and resolving service failures. _
  • In addition, Associates attend joint sales calls/ customer events, support sales with Agency training needs, support new sales programs, products, and services to help solidify Deltas and the JVs position in the marketplace. Associates must be flexible and willing to work shifts to meet operational requirements of a 24/7 operation._
  • Responsibilities include:_
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Evaluates B2B customer requests and determines appropriate solutions to resolve issues efficiently and effectively at first point of contact (i.e., business exceptions/waivers, inventory access, fares, seat selections, refund, etc.)_

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Build and maintain strong customer relationships by negotiating effective business decisions with positive results that support sales strategy and Delta's high-value accounts_

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Consults travel agency partners to help them understand Delta and global partners policies, products, ticketing fare rules, penalties, and online agency resources._

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Works closely with JV partner Korean Air to strengthen the JV relationship and collaborates across internal departments (i.e., airport, IFS, RM, etc.)_

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Support the sales organization and act as a liaison on behalf of the sales team by providing program information, attend joint sales calls/customer events and supports sales with Agency training needs._

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Being sensitive to market intelligence/trends and share information with GSS and Sales teams._

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Strengthen partnership with RM to negotiate group fares and access to seat inventory._

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Demonstrates proficiency of core Delta and industry business principles, processes, and upholds Deltas Rules of the Road standards._

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Available to work extended hours beyond normal assigned hours as operationally required._

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Embrace diversity & inclusion and support diverse thinking._

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Practices safety-conscious behaviors in all operational processes and procedures_

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_What you need to succeed (minimum qualifications)_:

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Minimum 2 years of experience in a Call center, customer support environment or sales position preferred._

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Demonstrate clear and courteous verbal and written communication skills and appropriate use of grammar, spelling, and business terminology (both English and Korean)_

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High proficiency in English preferred, native level of spoken and written Korean required for Korean
- speaking points of sale._

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Must be willing to support GSS customers from North America (in English) and required to support other English points of sale when needed._

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Knowledge of airline pricing, ticketing, and distribution system_

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Possess strong interpersonal, verbal, and written communication skills and ability to work well with others in a team environment._

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Demonstrates the ability to multi-task and utilize strong organizational skills._

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Must be willing and able to travel occasionally and work weekends, nights and holidays based on operational needs across sales support globally._

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Must be flexible and willing to adapt to change._

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Must be able to work with minimum supervision and be open to work remotely._

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Must be able to embrace diversity in views and appreciate team work to achieve common goals._

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_What will give you a competitive edge (preferred qualifications)_:

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  • N/A_
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