Service Training Consultant
1 week ago
Career Area:
Product Support**:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.Your Work Shapes the World
Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar.
With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen.And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure.
Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.Caterpillar currently has an opportunity for a regional Service Training Consultant based in Singapore. The position is responsible for consulting and supporting Caterpillar's Dealer Service territories within Southeast Asia.
The primary responsibilities for this position will be to (but not limited to):
- Consult business partners on training requirements
- Support districts and dealers in their Services Growth Goals in areas related to Workforce Development
- Develop and deliver training programs; ensuring that courses and materials are relevant to the organization's customer service processes
- Gather customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness
- Review and maintain training materials to ensure compliance with organizational policies and procedures
- Strategically influence and build relationships with key partners to drive excellence and teamwork
- Coach and mentor internal and external business partners to build best team
- Travel within dealer territories and key Caterpillar locations for collaboration and relationship building
- This role will require 2550% travel for work.
Required Skill and Experience:
- 57 years of industry related experience or educational degree equivalent
- Experience in working with Caterpillar Dealers or similar OEM Distributors or learning and development related roles
- Strong written and communication skills to influence all levels of the organization as a key liaison
- Advanced skillset with
Microsoft Office Suite:
PowerPoint, Word, Excel, and PowerBI
- Strong ability to analyze and summarize data to provide predictive insights
How We Support You (Employee Benefits):
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.
Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).The Power of Everyone
Final Details:
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.
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