Head of Apac Markets Production Management

2 weeks ago

Singapore Citi Full time

Responsibilities:

  • Applies indepth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
  • Establishes strategic plans for function.
  • Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
  • Influences and negotiates with senior leaders (across functions); may communicate with external parties
  • Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
  • Performs other duties and functions as assigned
  • Own and lead disaster recovery plans.
  • Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
  • Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
  • Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
  • Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
  • Set measurable / challenging goals for self and team ensuring continuous improvement and selfdevelopment of staff
  • Ensure development plans are in place for staff

Qualifications:

  • 15+ years relevant experience
  • Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
  • Experience of senior stakeholder management
  • Quality orientation with a strong eye for detail
  • Process driven approach with an appreciation of industry best practice
  • Detailedoriented, with strong analytical skills
  • Develops and maintains effective and positive working relationship with peers, stakeholders and management
  • Proactive, organized, thorough and energetic
  • Excellent communicator, presenting to senior management level stakeholders
  • Manager of managers in a diverse distributed environment
  • Demonstrable track record of impactful organizational improvement
  • Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
  • Drive and determination: Demonstrates selfmotivation and drive and shows determination to achieve goals
  • Analysis and proble
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholde

Education:

  • Bachelor's/University degree, Master's degree preferred and managerial experience

Role Requirements:

  • Demonstrating leadership for a large group and being culturally aware is a key success factor.
  • Should have a very strong knowledge & understanding of either Equities, Fixed Income or FX businesses.
  • The individual should be able to inspire trust, manage expectations and gain sponsorship with business and technology senior and executive leadership teams.
  • Crises resolution with technology, infrastructure teams as well as business/operations stakeholders is also a key element.
  • The ability to build (and rebuild) trust with the business management post incidents is required.
  • Collaborate with development teams to push stability and resiliency improvements through a DevOps model with focus on transformation to fully automated platforms.
  • The individual incharge:
  • Should have the ability to understand commercial, technological & service drivers in order to drive execution priorities.
  • Has the drive for continuous improvement and is able to adapt to change and transformation effectively.
  • Has experience of business engagement with significant relationship at stake in a production crisis management context.
  • Has good understanding of ITIL methodologies & their execution.

Key Relationships:

  • Global / Regional production management executive committee.
  • Global / Regional development heads.
  • APAC O&T heads.
  • Heads of global / regional infrastructure teams (storage/middleware/networks/OS/databases).
  • Regional business heads for the Equities, Fixed Income and FX businesses.
  • Regional Operations heads for Markets.
-
Job Family Group:

Technology

-
Job Family:

Applications Support

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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