Manager - International Operational Excellence
2 weeks ago
Join Team Amex and let's lead the way together
The International Operational Excellence (IOE) organization at American Express is dedicated to supporting our international Issuing and Acquiring businesses across numerous markets in maintaining a strong first line of defense and assisting in achieving growth objectives while ensuring a robust control framework.
Job Responsibilities:
- Issue Management - Supporting processes to manage and resolve issues effectively, drive early risk detection, and prevent customer-impacting issues
- Third Party Risk - Ensuring the sound execution of the TLM program to manage vendor risks
- Outsourcing Management - Overseeing outsourced activities and ensuring compliance with regulatory requirements
- Governance framework - Ensuring an effective framework aligned with AXP Governance Standards and external regulations
- Enabling business growth and Change Management - Managing risk assessment for new products and platforms, and ensuring compliance with standards
- Perform Ongoing Customer Due Diligence - Conducting due diligence on High-Risk Customers
- Audit Engagement - Supporting audits
- Process Risk Self Assessment - Assisting process owners in documenting risks and controls
- Training and Awareness - Driving operational excellence principles and standards across the market
Qualifications:
- Experience in Operational Excellence, Compliance, Operational Risk, or related discipline preferred
- Exceptional communication and influencing skills
- Understanding of Singapore regulatory outsourcing governance
- Experience in business process improvement and control design
- Ability to build relationships, influence decisions, and handle multiple priorities
- Strong project and process management skills
- Outstanding judgment and flexibility in critical situations
- Fluency in verbal and written English
- High standard of integrity
- In-depth knowledge of ICS business and processes preferred
American Express offers competitive salaries, bonus incentives, financial support, comprehensive medical benefits, flexible working arrangements, paid parental leave, career development opportunities, and more to prioritize the well-being of their colleagues and their families. Join a global community committed to providing the best customer experience every day
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