Shop - Policy & Education Program Manager

2 weeks ago


Singapur, Singapore TikTok Full time

About the team:

Ecommerce's Governance and Experience (GNE) is a global team devoted to ensuring the safety and reliability of our marketplace for all users, sellers, and creators. We prioritize user satisfaction and focus on developing and implementing policies, rules, and systems to uphold quality standards.

Job Title: Policy & Education - Program Manager

Company: [Company Name]

Responsibilities:

  • Responsible for developing and executing the infrastructure roadmap for Policy & Education.
  • Collaborate with leadership and Product teams to enhance the tooling roadmap for Policy & Education.
  • Analyze key metrics, engage with stakeholders, and introduce initiatives to drive positive change.
  • Gather requirements for systems, ensuring alignment with Policy Operations' needs to advance policy publication capabilities.
  • Build partnerships with cross-functional teams to standardize and optimize policy operations.
  • Utilize tools and data to analyze trends, provide insights, and enhance processes for improved end user satisfaction.

Minimum Qualifications:

  • Bachelor's degree or equivalent work experience.
  • 5+ years of experience as a Program Manager or Systems Analyst in a matrix environment.
  • Experience in creating product and business requirement documents.
  • Experience collaborating with technical teams.
  • Strong communication, organizational, and project management skills.
  • Ability to build relationships with cross-functional partners globally.
  • Comfortable working in fast-paced and ambiguous environments.
  • Experience with data and analytics.

Preferred Qualifications:

  • Experience as a Product Manager or Technical Program Manager.
  • Experience in a multinational tech company.

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